Marcus Almaraz Email & Phone Number

Greet and interacts with all customers to determine their individual needs and recommend appropriate financial solutions. Perform open/close procedures. Keep sales floor clean, stocked and maintains display of merchandise. Performs sales and loan transactions. Handle all cash and negotiable items in accordance with established policies, procedures and practices. Answer incoming calls per company standardsEffectively communicate to customers the legal aspects of pawn and purchase transactionsCommunicate effectively with fellow associates and managers, displaying respect and using effective communication tools

Received and placed orders during peak holiday season for QVC, provided helpful information on products and up coming events. Worked with managers to improve call time and received feedback on calls that where monitored on a daily basis.

Managed and Facilitated daily, weekly and monthly sales to ensure we were on top of the ranking sales from previous years.Ensured Title On Hand was completed; this was to ensure every title was represented on the sales floor with proper pricing for the customer to purchase.Performed Weekly and Daily Category Counts.Researched our inventory and verified our systems to ensure the correct account transactions.Provided a keen ability to recognize and resolve discrepancies.Maintained high volume incoming calls for our store.Managed and facilitated incoming reservations for new and current customers.Consistently generated additional revenues through product knowledge and friendly sales technique.Great eye for finding and identifying talent within the company and promoted several employees within the company to management positions.