Marcus Andrade Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

• Supported IT Manager within this vintage clothing retailer with day-to-day operations and long-term strategic technical initiatives by enhancing technology landscapes, ensuring the effective management of.
• Scoped and led crucial technology projects; harnessed ability to identify and implement innovative solutions.
• Enhanced and maintained a robust IT infrastructure, ensuring the seamless operation of servers, networks, and virtualisation platforms.
• Improved IT infrastructure performance and reliability having developed and maintained local networks.
• Established and enforced robust security protocols, ensuring integrity and privacy of networks and internal systems.
• Implemented backup and disaster recovery procedures to maintain data protection and business continuity.

London, England, United Kingdom

• IT Field Engineer (TUPE from Proximity London) | 03.2015 - 01.2020Delivered high-quality, customer-focused support to 3,000+ users (both in person and remotely); improved end-user experience by pioneering.
• Optimised client experiences by engaging with end-users to delineate requirements and facilitate effective change while acting as a key conduit for critical IT infrastructure issues, including hardware and software.
• Defined robust solutions for software issues to mitigate future performance concerns.
• Oversaw user mailbox assignment, licensing, and administration on O365.
• Setup and administered encryption, antivirus, VPN access and network monitoring on PCs and Macs.
• Completed IT architecture reviews; maintained documentation of networking/security technology standards.

London, England, United Kingdom

• Desktop Support Analyst | 05.2004 - 03.2015Delivered critical support to 300 users while coordinating companywide implementations of new technologies. Tactfully and diplomatically managed, resolved and mitigated.
• IT Helpdesk management, Active Directory administration and SOX compliance reporting.
• IT infrastructure upgrade and maintenance, backup and disaster recovery planning.
• Informed key support framework decision-making having gathered and reported on performance insights.
• Embedded a service improvement culture while proactively identifying and reporting on issue trends.
• Planned, setup, tested and deployed remote support tools, Wi-Fi networks, and data storage.

Novo Hamburgo, Rio Grande Do Sul, Brazil

IT Infrastructure Support and Optimisation | Network Administration | End-User Engagement Server Administration | Router and Switch Configuration | Technical Process Reengineering