Marcus Andrews

Marcus Andrews Email and Phone Number

Team Leader, Consultant, Project Manager, and Trainer with 10 years experience in SaaS implementation. @ Paytronix
newton, massachusetts, united states
Marcus Andrews's Location
Wilmington, Massachusetts, United States, United States
Marcus Andrews's Contact Details

Marcus Andrews work email

Marcus Andrews personal email

n/a
About Marcus Andrews

Skilled Team Lead, consultant, project manager, and trainer with experience in SaaS implementation and team leadership. Adept at leading and mentoring team members, collaborating across internal teams, onboarding customers onto proprietary software, migrating customer data, and advising customer on new software systems and best practices. Able to anticipate problems and respond quickly, multi-task, communicate well, and perform all job functions with a high degree of proficiency and professionalism. Consistently exceeds job expectations on performance reviews with regards to job knowledge, quality of work, reliability, productivity, and teamwork.

Marcus Andrews's Current Company Details
Paytronix

Paytronix

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Team Leader, Consultant, Project Manager, and Trainer with 10 years experience in SaaS implementation.
newton, massachusetts, united states
Website:
paytronix.com
Employees:
179
Marcus Andrews Work Experience Details
  • Paytronix
    Implementation Consultant
    Paytronix Aug 2024 - Present
    Newton, Massachusetts, United States
  • Qstream
    Team Lead, Client Services
    Qstream Aug 2022 - Jan 2024
    Burlington, Massachusetts, United States
    Promoted to manage our most critical accounts while coaching junior team members on management of their accounts. Served as a point of escalation for teams and clients. Wore many hats beyond Team Lead, including Jira software administrator, data migration lead, and technical subject matter expert.
  • Qstream
    Senior Client Services Consultant
    Qstream Nov 2018 - Aug 2022
    Burlington, Massachusetts
    Lead and primary point of contact providing SaaS product implementation and consultancy services to senior staff at F500 clients. Built and maintained strong relationships with clients and internal cross-functional teams (Sales, Customer Success, Marketing, Product, and Engineering). Discovered and helped define product features needed to increase customer adoption and improve customer satisfaction. Communicated complex issues, problems, and solutions in an easy-to-understand way. Set and managed project timelines and ensured deadlines were met consistently.
  • Blue Cow Software
    Senior Implementation Manager
    Blue Cow Software Jul 2014 - Nov 2018
    Lynnfield, Ma
    Acted as a Senior Implementation Manager and team leader in a rapidly growing software startup, recently becoming the #1 most-used software in the Northeast for propane and home energy companies. Primary responsibilities included migrating customers’ digital assets into proprietary software, training customers on new workflows and proper use of software, and ensuring that each project is delivered on schedule and on budget with a high degree of customer satisfaction. I wore many hats beyond Implementation Manager, including database analyst, new hire onboarding manager, and customer support, as needed.
  • Target
    Trainer, Outbound Shipping And Warehousing
    Target Apr 2006 - May 2014
    Wilton, Ny
    Acted as a leader and contributor on a team of distribution professionals responsible for fulfilling 70+ high-volume stores throughout the northeast. Planned, oversaw, and facilitated workflow within and across all outbound warehouse departments to ensure teams executed effectively and safely and exceeded daily plan expectations.

Marcus Andrews Skills

Training Project Management Business Analysis Leadership Customer Support Data Migration New Hire Training Management Microsoft Office Sql Microsoft Sql Server Integration Peer Mentoring Business Process Improvement Public Speaking Team Building Team Leadership Microsoft Word Microsoft Excel Microsoft Powerpoint Customer Service Document Management Teamwork Start Ups Time Management Consulting Customer Satisfaction Erp Software Erp Implementations Crm Integration Customer Relationship Management Software Implementation Project Implementation

Marcus Andrews Education Details

Frequently Asked Questions about Marcus Andrews

What company does Marcus Andrews work for?

Marcus Andrews works for Paytronix

What is Marcus Andrews's role at the current company?

Marcus Andrews's current role is Team Leader, Consultant, Project Manager, and Trainer with 10 years experience in SaaS implementation..

What is Marcus Andrews's email address?

Marcus Andrews's email address is ma****@****eam.com

What schools did Marcus Andrews attend?

Marcus Andrews attended Suny Adirondack, Hudson Valley Community College.

What skills is Marcus Andrews known for?

Marcus Andrews has skills like Training, Project Management, Business Analysis, Leadership, Customer Support, Data Migration, New Hire Training, Management, Microsoft Office, Sql, Microsoft Sql Server, Integration.

Who are Marcus Andrews's colleagues?

Marcus Andrews's colleagues are Phillip Pollard, Shruti Ananda, Richard Coray, Megan Graft, Henry Frishman, Betsy Balch, Jay L..

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