Marcus Andrews Email & Phone Number

Wilmington, Ma, Us

Newton, Massachusetts, United States

Burlington, Massachusetts, United States

Promoted to manage our most critical accounts while coaching junior team members on management of their accounts. Served as a point of escalation for teams and clients. Wore many hats beyond Team Lead, including Jira software administrator, data migration lead, and technical subject matter expert.

Burlington, Massachusetts

Lead and primary point of contact providing SaaS product implementation and consultancy services to senior staff at F500 clients. Built and maintained strong relationships with clients and internal cross-functional teams (Sales, Customer Success, Marketing, Product, and Engineering). Discovered and helped define product features needed to increase customer adoption and improve customer satisfaction. Communicated complex issues, problems, and solutions in an easy-to-understand way. Set and managed project timelines and ensured deadlines were met consistently.

Lynnfield, Ma

Acted as a Senior Implementation Manager and team leader in a rapidly growing software startup, recently becoming the #1 most-used software in the Northeast for propane and home energy companies. Primary responsibilities included migrating customers’ digital assets into proprietary software, training customers on new workflows and proper use of software, and ensuring that each project is delivered on schedule and on budget with a high degree of customer satisfaction. I wore many hats beyond Implementation Manager, including database analyst, new hire onboarding manager, and customer support, as needed.

Wilton, Ny

Acted as a leader and contributor on a team of distribution professionals responsible for fulfilling 70+ high-volume stores throughout the northeast. Planned, oversaw, and facilitated workflow within and across all outbound warehouse departments to ensure teams executed effectively and safely and exceeded daily plan expectations.

Criminal Justice And Corrections

Education