Marcus Armstrong Email & Phone Number

Provide remote assistance to UPS customers resolving issues accessing UPS' software: including networking; registry; system configuration and any other Operating System issues preventing customers from using UPS as their shipping solution.

-Develop plans to assist medical facilities in growing their business -Affectively trained staff on how to use patient financing to increase treatment acceptance. -Successfully increased treatment acceptance by 15% from 2009 to 2010

-Developed & monitored the application of customer service policies & procedures-Developed, implemented, & improved processes through identification of operational, sales & technological changes that were having an impact on customer satisfaction & call center efficiency.-Coordinated department budget to ensure cost effective operations-Supervised exempt-level staff; responsible for coaching, training, & developing subordinate staff. Assigned work, set completion dates, reviewed work & managed performance in accordance with organizational policies, procedures, & performance management processes-Administered, coordinated & directed customer service operations & policies