Member of the Optum’s Client Services Federal Team. Responsible for workflow analysis, configuration, deployment, instructional design, and training (Both virtual and on-site) of RelayHealth solutions (TOL Secure Messaging System, an SaaS) to optimize and automate clinical and administrative processes at Department of Defense Military Treatment Facilities worldwide. Led onsite visits to 365 Military Treatment Facilities in the United States, England, Italy, Spain, Japan, Germany, Belgium, and South Korea.• SME on Tricare Online Secure Messaging features, functions and configuration• Coordinate and facilitate software deployment and end-user training• Create documentation on application configuration and customized training activities • Track progress toward established adoption and utilization goals • Security clearance (Public Trust).

GO-LIVE SUPPORT Community Health Systems (HCTec), Franklin, TN ● Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions. ● Collaborated with upper management to drive strategy and implement new processes. ● Communicated and explained business requirements to team members to understand and implement functional demands. ● Analyzed existing systems and databases and recommended enhancements to solve business needs ● Responded to customer inquiries and provided technical assistance over the phone and in person.

Nuclear Electronics Technician from 1991-1993. Hospital Corpsman from 1993 to 2011. Pharmacy Technician (1994-2011). Medical Trainer2006-2011). Pharmacy Supervisor (2000-2011). Combat and Shipboard Medic. Senior Pharmacy Technician. Medical Trainer. Mentor to junior sailors. Supervisor of junior sailors. Attended the following Military Training Academies:Fleet Marine Service School (US Navy), Camp Pendleton, CAMilitary Certification, Combat Medicine, 04/2000Naval School of Health Sciences, Portsmouth, VAMilitary Medical Certification, Pharmacology And Toxicology, 12/1997Naval Hospital Corps School, Great Lakes, ILMilitary Certification, Military Medicine, 06/1993Naval Nuclear Power School and Nuclear Field ‘A’ School, Orlando, FLMilitary Certification, Nuclear Propulsion, 01/1993