Marcus Baldwin Email & Phone Number

Raleigh-Durham, North Carolina Area

- Provided customer service to members via phone.- Established new accounts for eligible state employees.- Performed account maintenance on member's accounts.- Dispenses information about various types of accounts and other Credit Union services.- Executed wire transfer, salary advances, and CD option changes.- Process personal loan request for members.

• Oversees store operations and internal controls.
• Implements policies and procedures.
• Creates weekly scheduling of employees.
• Supervises employees in accordance with labor guidelines.
• Independently opened and closed stores.
• Managed and secured store vault.

• Gathers all personal and financial documentation from clients.
• Processes all commercial and consumer loan applications.
• Completes property inspections required for loan draw requests.
• Performs all Teller / CSR responsibilities.

• Processes all teller transactions including deposits, payments, advances, transfers, etc.
• Implements internal controls, policies, and procedures.
• Mentors and trains staff within Raleigh / Durham region.
• Proactively expands existing relationships by cross selling bank products.
• Manages new business relationships, reporting, and tracking.
• Initiates new business development.