Marcus Bateson Email & Phone Number

London, United Kingdom

• As the Consulting Solutions Engineer Manager I manage a team of senior network engineers, working to deliver complex network solutions. For this role, I am responsible for:
• Team Management: Monitoring and directing the team’s capacity to ensure engineers are able to balance their projects. This requires supervision of the wider team’s timelines and deliverables, as well as each member of.
• Stakeholder Management: The establishment and management of business critical relationships. This includes customers with unique operating environments and entails continuous communication with engineers and individual.
• Escalation Path: Acting as a key escalation point for internal teams and customers. This often necessitates quick action plans and resolutions in high pressured scenarios.
• Project Delivery: Personal focus on bespoke network solutions from the design stage through to completion. This requires in depth technical knowledge and experience of project management.
• Adoption of New Technologies: The discovery and adoption of cutting edge technologies that are utilised across the company. This involves the creation of training, manuals and best use cases. Most recently this has.

As the Technical Trainer at Exponential-e I am responsible for creating and developing a new internal training programme that will be delivered to all first, second and third line engineers. Within this role I have focused on:♣ An Internal Training Audit: The creation of annual implementation training plans has required an awareness of the engineers’.

As a Third Line Network Specialist Team Lead I acted as an escalation point for both the Network Department and disgruntled customers. For this role, I was responsible for: ♣ Technical Escalations: I dealt with any escalations from the Second Line Team, whether this was due to a dissatisfied customer or a technical issue that could not be identified and/or.

As a Third Line Network Specialist, I focused on planning and implementing changes within clients’ networks as well as technical escalations. Within this role I was responsible for: ♣ Device Implementation: Obtaining advanced knowledge of working with Fortinet and Palo Alto devices. ♣ Technical Changes: Tailoring, scheduling and completing large scale.

As a Second Line Network Engineer, I focused on resolving network faults that included internal issues within Exponential-e’s network, to clients’ external systems. Within this role I was responsible for: ♣ Switches and Routers: Operating on a range of switches and routers. This primarily involved work with Juniper, Cisco, Meraki and Alcatel systems. ♣.

Master Of Science - Ms, Networking And Internet Systems, Distinction

Modules included; Network and Systems Security, Mobile Computing, System Dependability, Advanced Networking and the Internet, Network.

Bachelor Of Science - Bs, Bsc Hons Combined Technology, 2:1

Joint Major in Computer Science and ICT Communications, with a Minor in Management Science. Modules included; Management Information.