Stuart Morrison Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Aldgate, London, United Kingdom

Sales Operations/Order Desk Administrator - Special Contracts - December 2018 - PresentSales Operations/Order Desk Team Leader – January 2016 – December 2018• Support Sales with their order management. Help create the order forms once the solution has been technically and commercially approved.• Manage the Order Upload & OF Amendment queues in Salesforce, so that orders are uploaded to the relevant internal systems within the set SLA.• Keep the month totals sales board on… Show more Sales Operations/Order Desk Administrator - Special Contracts - December 2018 - PresentSales Operations/Order Desk Team Leader – January 2016 – December 2018• Support Sales with their order management. Help create the order forms once the solution has been technically and commercially approved.• Manage the Order Upload & OF Amendment queues in Salesforce, so that orders are uploaded to the relevant internal systems within the set SLA.• Keep the month totals sales board on Salesforce and the intranet up to date and reconciled weekly.o Reconcile the month totals sales board monthly, quarterly and year to date.• Manage the Virtual Order Desk (VOD) queue and allocate to team and manage any escalations and delays by using reports built on Salesforce.• Provide monthly Sales Management Packs to the Sales Managers reporting on issues picked up in VOD to be used in monthly team meetings.• Provide Salesforce reports to line manager on monthly team performance.• Create reports within Salesforce for the team to manage workload.• Run monthly refresher sessions for sales on processes.• Attend monthly meetings with the different sales teams, providing updates and feedback.Sales Operations October 2013 - January 2016Supporting the sales teams within the company. Uploading all incoming orders and adding figures to the sales board. Reconciling monthly sales boards & providing weekly updates by sharing figures with the company by using reports through Salesforce. Maintaining integrity of accounts within Salesforce, including approving incoming leads. Creating paperwork for orders worth £5k or less as this creates more time for the sales teams to sell. Looking after the team when the my line manager is out of the office. Sales support point of contact for two customer accounts. Show less

Carshalton

• Planned individual lessons for pupils.• Planned my day so lessons were not spread out geographically.• Liaised with driving school for any new pupils.• Liaised with media outlets for advertisements.

Sutton, United Kingdom

• Answered incoming calls from Third Parties or Third Party Insurers regarding accidents they’ve had with insured parties.• Arranged repairs and courtesy cars with the companies verified mechanics.• Liaised with Third Party insurers if circumstances not 100% and discussed liability.• Liaised with Third Party solicitors if circumstances involved injuries.• Managed cases and updated files accordingly.

Balham, United Kingdom

• Balancing the banks ledger accounts.• Ordering and cancelling customer bank cards.• Answering customer and branch queries.