Marcus Bateson Email & Phone Number

Bolton, United Kingdom

Senior Change Analyst role leading on a number of workstreams on a regulatory tax programme. This has required cross divisional working, requiring influencing and stakeholder management skills with a range stakeholders up to director level. Have led workstreams across design, delivery and implementation whilst often taking on Change Manger activities whilst managing mine and other colleague’s workloads. Ability to flex across multiple workstreams and delivering a constantly high performance year on year.

Bolton, United Kingdom

This role initially started as a secondment leading to a permanent analyst role in June 2008. In June 2010 I gained a further promotion whilst in the role to a senior analyst.My day to day responsibilities achievements include:• Stakeholder management with colleagues across Operations overseeing change • Extensive understanding of Business as Usual change across Operations in addition to discretionary and mandatory change.• Responsible for the formation of numerous key governance forums which acted as a change enabler forming strong relationships with key senior stakeholders to a director level• Lead support during the scoping and delivery of an exceptions management showcase for Ulster Bank Corporate Markets• Agreement gained for radical changes to the Tesco Bank change process to standardise this with the RBSG change model following a presentation delivered to senior management.• The lead of a full Change Control process review creating an end to end process which identified a number of potential improvement activities and successful implementation of a Pre assessment option

Bolton, United Kingdom

I worked as part of a small team responsible for supporting the Corporate Customer Service Centres in the enhancement of customer offerings, introducing efficiencies and identifying opportunities for improvement to meet the objective that at least 75% of customers were very satisfied with RBSG.

Bolton, United Kingdom

Whilst in this role I provided a high quality service to a range of Corporate and Commercial customers. I undertook a range of activities to fulfil the customer’s needs and had an important role in the connection between the customer and the relationship management team. I was recognised by my colleagues when I received a local award for the endeavour and professional attitude I demonstrated.

Ba (Hons) Business Management, 2:2

Prince2 Practioner, Project Management

Education record

4 A-Levels In Business Studies, History, Geography And General Studies

10 Gcse'S A-C