Marcus Bell Email & Phone Number

Barksdale Afb, La

• Manage Air Operations Center (AOC) weapon systems such as Agile, C2Core, JMPS, GCCS-J while providing rapid computer network, radio support and conducts cyber maintenance and defense operations for the Air Force Global Strike Command (AFGSC) 608th Air Operations Center.• Configuring and improving desktop developer workstations to run a full range of developer tools on a single workstation.• Manage and maintain a smooth operation of workstations while working with network, software, and hardware engineers that are remote and on site.• Assists in establishing performance metrics and measurement and reporting of established metrics.• Performance & Optimization – Work with product teams to determine correct workloads and provide optimization guidelines regarding supported platforms.• Perform periodic security and performance reviews and create reports for management review.• Follows ITIL based practices for change management, incident management, problem management, configuration management, etc

Barksdale Afb, La

• Work with global colleagues to provide globally consistent processes and procedures at the Air Force Global Strike Headquarters (AFGSC).• Direct liaison to Generals, Chiefs, Airmen, Civilians and Contractors while providing application development and support groups locally and regionally.• Coordinated and configured new nodes for production server clusters for high availability.• Apply service pack or patch SQL Server 2016 in a clustered environment.• Administered SQL Server Cluster, Replication Monitor, Consolidate and Migrate Database from server to another, Restore Database in the production environment.• Managed SQL Servers, databases, storage management for databases while performing STIGS.• Developed PowerShell scripts contorted by XML configuration files to do data backup from production and restore on test and training instances along with running maintenance SQL scripts.

Barksdale Afb, La

Technical Expertise: • Operating Systems: MS Windows 7/8/10, MS Server 2008R2, 2012R2, 2016, MS SQL Server 2008R2, 2012R2, 2016• Hardware: Networking concepts utilizing Cisco network products (hubs, switches, routers, firewalls)• Protocols: IP Internetworking, TCP/IP Addressing Concepts / Design, DNS, HTTP, FTP, LDAP, NAS, IIS• Software: MS Suite (e.g. Word, Excel, PowerPoint, Access, Outlook, Project). Active Directory, MS Virtual Server, VMWare, SMS, SharePoint, Exchange, Symantec/Storage, San Technologies Work Experience:• Perform proactive analysis of infrastructure capacity and performance.• Performs regular system maintenance, backups, hardware and software upgrades, physical to virtual migrations and performance tuning.• Work with global colleagues to provide globally consistent processes and procedures at Air force Global Strike (AFGSC).• Performs research and analysis for platform determination for project related implementation life cycle replacements.• Direct liaison to Generals, Chiefs Airmen, Civilians and Contractors while providing application development and support groups locally and regionally.• Manage setup and provisioning of storage resources.• Performs other related duties as assigned.

Barksdale Afb, La

• Provide support, maintenance, deployment, and enhancement to the desktops, laptops, servers, printers/peripherals, and network infrastructure.• Perform periodic reporting of system status to include uptime, incidents, problems, and open issues, etc.• Perform initial tier 1 troubleshooting of all client systems and peripherals and escalate more challenging incidents to tier 2 administrators/operators.• Provide user account services including performing user certificate issuance.• Document all issues and generate reports detailing common problems and error trends.

Bossier City, Louisiana

Providing IT Support for the Department of Homeland Security for the TSA contract.

Washington D.C. Metro Area

Locate root causes of technical errors and implemented prompt solutions.Initializing and validating user’s applications and troubleshooting when needed.Handling deployments migrating User’s information from their Windows 7 laptop to their new Windows 10 laptop on the TSA network.Worked with end users resolving their software and hardware issues in efficient manners.

Atlanta, Ga

Resolved & Administered: Active Directory, Group Policy, Exchanged, Firewalls, DNS, VPN, Microsoft Office, Lync, iOS, Android and general end user software. Installs computers, upgrades machines, handles deployments, ghost’s machines, and upgrades networks that are out of date with a team at different military bases.Monitor, operate and maintain hardware, software, and networks for a computing platform for all military installations supported by NMCI (Navy Marine Corps Intranet)Perform first line support for service interruptions such as printer routings, power outages, wiring problems, and malfunctioning servers and escalate unresolved problems to expedite resolution.Configure, assemble and install laptops, microcomputers, workstations and/or peripheral equipment.

Bossier City, Louisiana

Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signaturesMaintains organization's stability and reputation by complying with legal requirements

Afghanistan

Monitor threats, analyzes incident reports, and implements corrective actions, controls, procedures, and countermeasures as necessary. Performed all duties in accordance with defined policies, procedures, regulations and laws of the Military. Liaisons with Armed Forces & Department Of Defense Personnel providing security and safety between Local Nationals & Third World Nationals.

Afghanistan

Force Protection Officer is responsible for monitoring Local Nationals and Third Country Nationals that's assigned in accordance with Company, Project and Local Policies and Regulations. Completing attendance sheets and paying attention to the governing Department Of Defense and Civilian personnel, who will make daily informational remarks.

Shreveport, Louisiana Area

Provided quality technical support by promptly responding to customer inquiries. ExecutedIT knowledge in troubleshooting equipment and system problems. Also held the responsibility of being the liaison between management and clients.

Dallas/Fort Worth Area

Performed the duty as liaison between the customers and management. Ensured and carried out all communications between management, customers, and future clients. Accurately generated copies of legal and confidential documents. Organized and processed mail for management and customers. Disseminated all mail and any other forms of communication to the proper recipients. Promptly responded to all outbound and incoming calls. Responded to client inquiries in a clear and timely manner. Utilized the "Right-Fax" program in arranging and sending incoming and outgoing faxes.

Dallas/Fort Worth Area

Organizing and sending incoming and outgoing faxes, creating copies of legal and confidential documents, Disseminated mail and processing Fed-Ex and UPS. Answering inbound and outbound calls and scheduling meetings for clients.

Dallas/Fort Worth Area

Creating copies of legal documents upon request, organized and sent incoming and outgoing faxes and distributed to assigned personnel, provided assistance of disseminated and distributing mail.

Dallas/Fort Worth Area

Performed the duty as liaison between the customers and management. Ensured and carriedout all communications between management, customers, and future clients. Accuratelygenerated copies of legal and confidential documents. Organized and processed mail formanagement and customers. Dissemated all mail and any other forms of communication to the proper recipients. Promptly responded to all outbound and incoming calls. Responded toclient inquiries in a clear and timely manner. Utilized the "Right-Fax" program inarranging and sending incoming and outgoing faxes.

Comptia A+, Network+, Security+, Network Technican, 4.0

Activities and Societies: Valedictorian & Vice President of the the Network Tech ClubI was Vice President of The Network Club and we have.

Education record

Electronic Technician (Completed one year

Diploma