Marcus Benjamin Email & Phone Number

Marcus Benjamin is a Assistant General Manager at New York Sports Club at New York Sports Club.

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  Assistant General Manager

  New York Sports Club

  Nov 2023 - Present - Scarsdale, New York, United States

  During my time at New York Sports Club, I worked closely with the General Manager to enhance club operations and drive revenue growth. My efforts centered on increasing net membership and average dues while maximizing ancillary revenue. I also played a key role in managing profit and loss statements to maintain the club's financial health, ensuring the consistent execution of daily management workflows.Performance Management:Upheld high standards of operational excellence and accountability among team members.Provided real-time coaching and feedback to enhance employee performance and profitability.Conducted performance assessments and offered constructive feedback for employee development.Sales Analysis & Strategy:Regularly reviewed club sales data to project sales, assess profitability, and set retention goals.Identified new business opportunities and collaborated with the GM to strategize innovative solutions.Analyzed market trends to inform sales strategies and improve overall club productivity.Employee Recruitment & Development:Oversaw recruitment, training, and development of club personnel to maintain high standards.Implemented effective onboarding processes to set new hires up for success.Set clear SMART goals for personal and team performance to drive results.Leadership:Modeled and promoted the club's mission and values with integrity and pride.Created a results-driven culture by establishing clear expectations and holding employees and myself accountable.Led by example, engaging positively with employees, members, and guests.Club Operations:Ensured timely completion of Member Experience Walkthroughs (MEW) to address customer-facing issues.Reviewed and adhered to all club policies and procedures to maintain compliance and safety.Organized regular meetings to share information, set goals, and boost team morale in the GM's absence.Drove membership sales and managed expenses to exceed previous year's results and meet targets.