• Provide proactive outreach and academic coaching for students, prioritizing conditional active students, and help students by addressing individual learning needs.• Conduct orientations and seminars for new and continuing students. For 100% online students, orientations as a group, or through synchronous online sessions, or via phone for 1- on-1 meetings and interventions.• Organize, promote, deliver, and document academic workshops that advance student success in the areas of critical thinking, professional and academic growth• Provide academic support and advisement to address student academic concerns that align with academic and programmatic standards• Help students develop specific skills related to academic work such as time management, study skills, note taking, and test taking strategies.• Help online students navigate online classes and conducts online orientations for online students.• Facilitate the successful transition of new students into their courses including participation in new student orientations.• Respond in a timely manner with empathy and accuracy to student inquiries. • Document student interactions in appropriate College systems accurately and in a timely manner.• Monitor student attendance and academic progress and intervenes appropriately.• Meet with cross functional teams including academic deans, faculty, and other colleagues regarding students who are at-risk• Assists in the development of student success plans.• Proactively building and maintaining relationships with current and prospective students

• Design internal disciplinary work flows and procedures, collect data and investigate infractions, determine, execute and enforce consequences.• Develop interpersonal relationships with students, parents and teachers, focused on successful strategies for student improvement. • Implement student discipline with fairness and consistency, in accordance with state laws, and school district policies. • Document and track disciplined-related cases, as well as organize and complete case load through the use of Word, Outlook, and Excel.

• Established strong rapport with customers of all backgrounds and personalities while conducting customer need analysis presenting best possible solutions during sales presentation.• Performed troubleshooting, testing, and repair services on technical equipment, while comprehending customer needs and making appropriate recommendations.• Provided sales, support and technical installation of ADT security products.

• Provided financial counseling to veterans in accordance with the Department of Veteran Affairs standards. • Worked closely with new and continuing student/soldier to ensure military benefits and entitlements are awarded. • Worked in cross-functional team environment with Admissions Coordinators to ensure and maintain student enrollment and success. • Counseled students on acceptance of financial aid and other matters related directly to the student financial plan• Provided outreach services and resources to active duty and civilian students in order for them to obtain Title IV funding.

• Managed U-Haul® sales, rental and storage facility effectively, in accordance to company standards.• Provided superior customer service consistently receiving high customer satisfaction reviews.• Accomplished profitable sales margin increasing revenue by a margin of 35 percent over the previous year. • Increased performance of retail sales by 23 percent, and increased storage occupancy to 94 percent.

• Developed, maintained and updated communications to adhere to service levels requirements. • Defined policies, procedures and operating practices to reduce/prevent potential issues.• Reported, maintained and analyzed Moving Helper coverage to identify potential market gaps.• Identified, developed, and implemented appropriate training materials and programs for Moving Helpers.• Researched, maintained, and updated website content to ensure accuracy and adherence to current Program strategies and initiatives.