Marcus Blanks Email & Phone Number

Grand Rapids, Mi, Us

United States

Salary-Exempt

Kentwood, Michigan, United States

Steelcase | Grand Rapids, MI | Aug 2019 - Present• Manage four manufacturing zones compromising 42 employees successfully yielding safety and schedule completion for a 3 week period.• Created a Lean Management System to enhance workflow between Hilo drivers and fabrication employees leading to improved workflow and decreased time-lapse in productivity.• Created a new system flow for Ped Fabrication flow to address limited resources resulting in reduced machinery and increased work productivity.• Responsible for safety performance, production, quality, and deadlines according to define site schedules.• Coordinate all production activities within the unit and manage a team to ensure training and development needs are identified and delivered while ensuring key performance indicators are continually improved to meet company goals.• Managed a team of 26 Team members in establishing camaraderie, continuous flow improvement, and efficient strategies outlined in Lean Management Production System.• Collaborated with other supervisors to ensure quality in product flow and ensure customer satisfaction. • Created more organized processes via critical thinking with engineers on a continual feedback board • Reduced overall head count by 10% and increased labor Efficiency by 30% in 1 year.• Approved CNC programs for new products for customers.• Implemented an improvement plan that keep scrap from 30+ to 1 a day saving Steelcase $180,000 in 3 months.• Directed and Trained 6 other Zone Leaders to Steelcase Global standards for Zone Leader Role. • Monitored all incoming and outgoing wood inventory companywide • Achieved 100% schedule completion for 7 months consecutively.• Managed inventory movements using SAP systems.• Spearheaded new delivery system that improved flow by 50% and reduced 300 sq ft.

Grand Rapids, Michigan, United States

• Exercised camaraderie and demonstrated leadership to work with a team of 30 staff members and ensure goals were met Utilized leadership and job training skills to train 5 staff members.• Worked well independently to execute proper systems and strategies in loading in accordance with safety and company policy.• Experienced in freight forwarding, logistics, or international trade, with a strong understanding of transportation modes, regulations, and industry best practices.• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients, carriers, and other stakeholders.• Proficiency in logistics software and Microsoft Office applications, with the ability to analyze data, generate reports, and track shipments effectively.• Strong organizational and problem-solving skills, with the ability to manage multiple tasks simultaneously and prioritize work in a fast-paced environment.• Attention to detail and a commitment to accuracy in all aspects of job performance, particularly in handling shipping documentation and regulatory compliance.•

Greater Grand Rapids, Michigan Area

• Built a strong team of 10 staff members that ranked in the top three of the company.• Retained customers within the company through active listening, problem-solving, and strategic planning.• Led customer service sales and was recognized as the top sales representative and promoted to a leadership role.• Developed excellent telephone etiquette by calling prospective customers.• Achieved "Top Agent " award for performance that includes sales, customers service and retention rate. • Experienced in sales industry or field.• Excellent verbal and written communication skills to effectively interact with clients and present ideas.• Strong negotiation and persuasion skills to close deals and secure favorable terms.• Ability to work independently and proactively pursue sales opportunities.• Dedication to providing exceptional customer service and building long-term client relationships.• Goal-oriented mindset with a track record of achieving or exceeding sales targets.• Flexibility to adapt to changing market conditions and client needs.• Proficiency in using sales tools and software, such as CRM systems, Microsoft Office, and other relevant applications.

Grand Rapids, Michigan, United States

• Operated and maintained various professional production and industrial equipment, ensuring that all safety guidelines were always fully followed.• Handled and installed materials, sealed structural components, and loaded and unloaded delivery trucks.• Performed detailed quality assurance tests, stored finished goods, and communicated with managers to ensure that all requirements were met.• Supervised new personnel and collaborated with colleagues on the improvement of the whole production process - decreased the production costs by 10% within 6 months.

Cutlerville, Michigan, United States

Outstanding customer service

Greater Grand Rapids, Michigan Area

-Train and reinforce food safety procedures and maintain a safe working environment-Manage food and labor costs-Follow company policies and operating systems-Provide team member training-Anticipate issues and take corrective actions during shift-Reports to the Assistant and General Managers