Marcus Booker Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

Responsible for handling 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility; handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by vendors; transitioning knowledge from design/build teams; handling operational vendor performance management.

Greater Chicago Area

I Work with senior management, technical and client teams in order to determine requirements of users. Performing the analysis, design, implementation, modification, and daily functional support of all applications included with Operating System Image.I implemented PXE (Preboot eXecution Environment) imaging at no cost to organization, so that service desk personnel could quickly image client machines right at their desk and virtually anywhere in building. This became quite helpful during a mass deployment of over 350 new HP X2 612 G2 machines.Currently managing Ivanti Endpoint Manager 2017Provide assistance for all phases of LANDESK Management suite.- Support software discovery procedures and inventory systems.- Manage self service portals.- Administers policy enforcements and maintained remote control functionality.- Create and execute OS imaging and post deployment operations.- Developee and manage application blocking services.- Prepare and execute scripts for information gathering procedures.- Implement LANDESK modules and update new computer images.I work closely with contracted consultant to transition/upgrade Ivanti Service Management Suite and Ivanti Endpoint Manager ensuring the systems meets all security and accessibility guidelines.

Greater Chicago Area

Provided day-to-day support, ensuring effective and efficient operation of the Desktop environment; including PCs, laptops, telephones, palmtops, and other local peripherals. Configured and deployed desktop environments in accordance with the agreed standard configuration to authorized users. Installed or removed hardware and/or software, Using supplied installation instructions and tools. Conducted tests of the hardware and/or software affected, utilizing supplier test procedures and diagnostic tools, and correct malfunctions. Documented results in accordance with agreed procedures.

Deerfield Beach, Fl

• Computer Setup & Support - Verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. Collect outdated equipment for recycling. Responsible for installing new computers and attaching peripheral equipment such as printers. Instructs new users on software or hardware, especially when major upgrades are made. • Network Services - Solutions to everyday problems, using standard and advanced troubleshooting methods.• Backup & Recovery On-Site Support - Utilizing Barracuda or tape backup services on accounts. Symantec (etc.) .• Proactive Maintenance – Uses Solutiant server and workstation continuous monitoring. Crucial services and processes to watch for abnormalities.• Remote Service – Utilizing Logmein, Teamviewer, and Remote Desktop, to log into customer accounts for troubleshooting and maintenance.

Greater Chicago Area

• Integrated user accounts in Active Directory with Exchange and Lync services per DOL policy for web based email services.• Utilized Active Directory users and computers to provide remote desktop services for over 750,000 end users with 0% downtime within my DOL environment.• Structured and re-structured Active Directory server and existing Organization Unit (OU) by: Re-assigning user accounts, and Creating new Active Directory network accounts, agency email accounts, functional email accounts and contact lists to the appropriate Active Directory (OU)• Developed standards for Active Directory Group Policy Objects (GPOs) and Domain Controllers to provide technical support to ensure that the AD servers operate efficiently and effectively for all end users.• Led the planning, testing, and rollout for future Windows Server 2012 R2 Active Directory upgrade, utilizing a VMware Workstation 10 virtualized environment to simulate the production environment.• Provided Tier I & Tier II level administrator support while utilizing Active Directory to handle account unlocks, password resets, and account activations.• Utilized Microsoft System Center Data Protection Manager (DPM) 2007 solution (disk –disk – tape) to provide fault tolerance with snap shot / incremental / full backups. • Configured Active Directory network drives, printer mappings, and PDA Blackberry support for over 3,000 employees within a 750,000 end user Department of Labor network environment.• Worked side-by-side with contractors of OTIS (Office of Technology and Information Services-) while representing the U.S. Department of Labor by providing Tier IV Help Desk Technical Support, and Technical Assistance.• Created a remedy trouble ticket for all customer inquiries, and provided an updated status to the customers pending trouble tickets in a timely manner per the DOL and EBSA network policy.

Various Locations

• Managed and maintained communications, and network connectivity while deployed in support of Operation Iraqi and Enduring Freedom.• Extensive experience with managing and administering a computer network system to include the configuration, network performance analysis, administration of network services, user accounts, and management.• Managed and assisted with maintaining internal site networks to include Active Directory, Microsoft Office 2000/2003/2007, Windows XP, Windows Server 2003/2008, and Windows 95/98/2000 environments.• Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95% and 100% on all calls (outperforming average of 90%).• Managed Multi Site WAN (AD, DHCP, DNS, TCP/IP, VPN). • Handled 30+ technical/mission-critical calls daily and consistently met high service standards. • Imaged, re-imaged, deployed, configured, and performed upgrades on over 65 desktops and laptops in preparation for deployments in support of Operation Iraqi and Enduring Freedom, and the NMCI network environment.• Managed and administered two U.S. Naval Ship Board computer network systems to include the configuration, management, administration of network services and user accounts, and network performance analysis and management. • Managed and fixed network hardware, system software, and core workstation components. Diagnosed network equipment connectivity problems and identified causes. • Monitored network equipment and software, and performed remote administration, printer administration, recovery procedures, computer software testing, and trend analysis of hardware, software, and network problems. • Installed, removed, and configured scanners, printers, processors, RAM, hard drives, and various other computer peripheral devices utilized within the NMCI and DoD network.• Participated in Windows XP to Windows 7 OS migration using MMGT with the option to use SCCM.

Various Locations

Performed clerical and personnel security and general administrative duties, including typing and filing; prepare and route correspondence and reports; maintain records, publications, and service records; counsel office personnel on administrative matters; perform administrative support for shipboard legal proceedings and maintain shipboard legal files; conduct reporting/detaching and required retention related interviews; prepare and maintain personnel security documents and perform other personnel related functions

Various Locations

Performed maintenance and preservation of ship’s compartments, decks, deck machinery, and equipment. Ordinary Seamen stand deck watches, such as helmsman, lookout, and messenger underway and man and operate amphibious craft, small boats, booms, cranes, and winches. In addition, Ordinary Seamen perform all basic seamanship functions aboard ship including knot tying and whipping and seizing lines or wire and perform basic emergency functions including first aid treatment, hose handling, and the use carbon dioxide, dry chemical, and water portable fire extinguishers.