Marcus Borg Email & Phone Number

Central Bedfordshire, England, United Kingdom

Luton, England, United Kingdom

Working with GreenHouse Mentoring Charity Management to bring face-to-face and paper-based systems into a digital and remote capability. The outcome ensured that children supported by the charity were able to continue mentoring and guidance during the global pandemic. Using technologies and on-demand training has allowed volunteers from many backgrounds to.

Luton, United Kingdom

Heading up the Service Design and Transition team, IT Change control and Release management within the Service Delivery function of the IT organization. Building and maintaining relationships with business stakeholders to ensure the successful transitions of new or changed services. Engaging in service design and transitioning the systems and services into.

Luton, United Kingdom

Managing the Incident and Problem Management team to implement strategic ITIL aligned functions and controls whilst maintaining simplicity and at the best value. - Incident Management - Installed controls and processes and maturing these within the service lines and service providers. The team provides accountability to run high priority incidents to.

Bedfordshire

I provided graphic design services for print and digital media, including media advertising. Marketing and advertising materials were created for use in almost all eventualities and at any scale.Logo design and branding services were my passion, with packaging and branding projects completed to high satisfaction. My work has been appraised by designers.

Further to delivering a knowledge service across EMEA service desks, I headed process development for Knowledge Management as the Global Subject Matter Expert. A new service was defined and successfully piloted which incorporated ITIL v3 (2011), Knowledge Centred Support ™ and unique brand servicesI defined, authored and published a full set of materials.

• Specific service focus was necessary to address poor client perceptions and rebuild the relationship with the client IT interfaces. I personally delivered and owned the action plan to address all the concerns.
• Budget control for the Infrastructure Services of the account. A challenge was introduced to bring them under control. Both accounts were delivered under budget
• Liaising and delivery control of technical… Show more
• Liaising and delivery control of technical resources, vendor management and financial services
• I supported the Account Director to win the re-bid of the contract for one customer through rewriting contractual elements and implementing service changes to optimise the delivery
• I led the account closure of a customer who was globally outsourcing to a competitor. My professionalism in ensuring seamless service continuity as well as communicating with our competitor was quoted as one of the.

• I ran Service Improvement Plans to resolve a number of aged and historic issues that had become ‘accepted as part of the service’ by customer management. My ownership around and delivery of service initiatives and.
• Running the Retail & Leisure sector for the 3rd line (technical) supporting the organisation across budgets, technical escalation and demand management.
• Using the standard operating environment… Show more
• Using the standard operating environment toolsets and services, I sold and assisted transitioned the service from 3rd level services to a number of the retail accounts
• Maintained close financial analysis for the sector, along with reporting on service levels. I optimised risk in ensuring Service levels were met and exceeded without additional cost being introduced Show less

• Responsibilities included staff management across 3 sites service control within specific and stretch SLAs, major project delivery. Additionally I led my team through implementation of a major technology refresh to.
• Managing a 20-strong technical team across 3 UK sites. Driving staff career progression to allow movement within the organisation, conducting staff reviews… Show more Responsibilities included staff management across 3.
• Managing a 20-strong technical team across 3 UK sites. Driving staff career progression to allow movement within the organisation, conducting staff reviews, recruitment and performance related activities.
• Delivery of projects within time and budget.
• Working with the client directly on service and project controls. Show less

With previous skills in Operations, I was drafted into the Y2K transformation of legacy mainframe systems into a bespoke Midrange system, which introduced Europe’s largest data warehousing database at the time. Against tight deadlines, a 24x7 operation was implemented, bringing the systems in successfully ahead of target.

Development of replacement back office Point of Sale retail systems as a system analyst.Testing the release packages and implementing/supporting them in a live environment.

Luton, United Kingdom

(Also Storehouse plc, before it dissolved back to BHS)Starting in print & media operations, progressed into MTO and Scheduling across MVS, AS400 and support systems. Batch processing and JCL scripting, which lead to the role in Systems and production support.

Bachelor'S Degree, Design And Innovation, 2-1

Education record