Marcus Boyce Email & Phone Number

Knowledge in using and repairing Loring S35 Kestrel Daily table tastings to insure quality controlWeekly average roast wight 10/15,000 lbs Ethical Business Committee member that worked towards creating equality within the company to create a safe, happy, and humane work environment for employees. Collaborating with CEOs about company funds and quarterly goals.Collaborate with hourly employees to bring improvements that can help personal work life (PTO, Holiday pay, Juror pay, ext..) Network with locals of areas around cafe locations to create a community engagement program to bring customers, hourly employees, and Salary members together.Collaborate with team members to synchronize and maintain target coffee goals. Set up equipment for each day, including adjustments to temperatures and time settings, to optimize machinery for target production specifications. Monitored and examined coffee products to verify adherence to quality standards and document non-conformance issues. Troubleshoot and resolve issues occurring at any point during production. Documented output quantities, quality findings, and relevant job data to inform crew members or supervisors. Facilitated consistent coffee equipment functionality by observing operations and quickly addressing any malfunction.

New York, New York, United States

•Supervise, motivate, and monitor team performances of 10-20 team members •Identify new business opportunities, marketing strategies, including community engagement•Ensure proper machine maintenance and cleaning procedures are taking place •Train team members on proper health standards and policies •Train team members on drink company standards and proper barista techniques that’ll help ensure growth

Jacksonville, Florida Area

•Work with sales to book groups and meeting spaces, create room lists, organize and cater meeting if needed and above all make sure the clients leave satisfy with experience •Information specialist with emphasis on reservations, guest inquiries, and currency system •Quickly adapts to various high-pressure situations •Check in guests in a high volume, fast paced environment ensuring requests were met and accurate billing.•Preserve excellent levels of internal and external customer service•Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. •Coordinate guest reservations with Special Event and Leisure Managers

*Knowledge for inputting information into GXP *Ability to use MARSHA and input any changes to guest folio *Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing.*Preserve excellent levels of internal and external customer service*Assisted fellow team members and other departments wherever necessary to maintain positive working relationships*Coordinate guest reservations with Special Event and Leisure Managers*Identify customers needs and respond proactively to all of their concerns

New York City Metropolitan Area

Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standardsPreserve excellent levels of internal and external customer serviceDesign exceptional menus, purchase goods and continuously make necessary improvementsIdentify customers needs and respond proactively to all of their concernsLead F&B team by attracting, recruiting, training and appraising talented personnelEstablish targets, KPI’s, schedules, policies and proceduresProvide a two way communication and nurture an ownership environment with emphasis in motivation and teamworkComply with all health and safety regulationsReport on management regarding sales results and productivity

*Hire and train key holders, brand ambassadors, full-time, part-time sales associates, demo specialist, cashiers, and stock person.*Manage store schedule, timesheets and payroll budget.*Conduct performance improvements discussions if necessary In coordination with the Support Center team, create all memos for the retail team.*Ensure that the highest customer service standards are being adhered at all times and handle customer feedback and bring to resolution.*Lead the promotion of the store and its offering in the neighborhood by leveraging payroll budget and promotional tools *Coordinate and ensure proper execution of food tastings and demonstration*Create weekly, or as needed orders to maintain adequate merchandise quantity level of products and supplies for regular operating business and events while staying within the budget set by management*Review store P&L with General Manager on a monthly basis*Create new brand Ideas for Marketing techniques

»Educated and trained staff members and scheduled their shifts.»Supervised the ordering of product, inventory control, and merchandising.»Taught the shop cash handling system to key associates and ensured their understanding of accounting measures and practices.»Worked with other managers to set annual goals and marketing plans. »Ensured compliance with all local, state, and federal regulations.

» Streamlined sales order processing, reducing order time by 3 days» Wrote monthly detailed sales reports for directors» Supervised, motivated , and monitored team performances of 25-30 partners» Set budget/targets and maintained detailed documentation of the stores products» Identified new business opportunities, marketing strategies., including overseeing community engagement

Greater Chicago Area

» Responsible for supporting ongoing store planning, execution and evaluation in order to ensure maximum salesand profit opportunities, effective cost control, efficient utilization of labor and strong customer service levels» Assisted in the interviewing, training, development and counseling processes of all Team Members in a mannerwhich builds and sustains a high performing team and minimizes turnover» Exceptional knowledge of all ingredients and mixing

» Supervised department staff members and monitored for customer service and day to day responsibilities» Adhered to department's financial plan and budgets, worked to improve sales, profit, labor and inventory levelsand expenses through sound business practices and quality management procedures» Maintained cleanliness and organization of work station and surrounding areas» Followed all guidelines and procedures outlined in department and health and safety manuals and as set by theStore Director

Bachelor Of Science (Bs), Graphic Design, Graduate

Education record