Marcus Carrasco Email & Phone Number

Bristol, Pa

An Assistant Office Manager is responsible for maintaining functionality of the work space, to include;- Daily Administrative tasks are identified and disbursed to correct work sections- On the Job Training- Maintaining thorough tracking of all administrative tasks Daily, weekly, monthly- Setting timelines for admin tasks to be complete for different work sections- Maintaining Fiscal reports concerning Company Charge Cards (travel)- Identifying workplace shortcomings and encouraging growth- Reservations for Hotel, Lodging, and Flights- Claiming any expenses that are outlined as acceptable per the company policy-Maintaining monthly reports to ensure no travel card is approaching delinquency to prevent travelers from damaging credit or obtaining fees

Denver, Colorado, United States

I currently work as a Customer Care representative/Sales Representative at SunShare Community Solar where the following are my daily tasks;- Appropriately assist customers in two separate states - Delinquency reports- Speak to customers on how this service operates- Assist with incoming webchat and emails- Assist my team with sales/customer service processes- Troubleshoot customer inquiries on billing procedures and program operations- Identifying oversights in Salesforce with customer profiles

Kane'Ohe Station, Hawaii, United States

Experience:• Supervised an administrative environment from June 2017 to June 2019• Conducted administrative duties by ensuring departments responsible for adhering to company policy for annual and random inspections• Experienced as an Agency Program Coordinator with Citibank which monitored, generated, and worked 8 expense related reports for 500+ personnel monthly• Reviewed transactions ensuring they comply with company travel and expense policy• Educated staff on company travel and expense policies and managed travel & expenses through the Defense Travel System (DTS)• Worked with company appointed travel system DTS to manage preferred travel vendor contracts• Communicating with a budget department for Fiscal year requirements and fund transfers• Provided superior customer service to travelers in resolving various issues related to travel arrangements, system, and expense reporting issues• Orchestrated company credit card management by credit card issuance, Ensuring card portfolios is up to date with terminations, card suspensions, and activation/deactivation• Made Excel Spreadsheets to track and organize daily administrative tasks which helped work tempo• Developed an organized routine for new trainees to have an easy understanding of the workplace environment and tempo• Received a Navy and Marine Corps Commendation Medal for effectively processing all administrative duties and responsibilities for 500 personnel as one administrative specialist.• Communicated and worked with customers daily on administrative issues and Customer Service.• Supported Administrative responsibilities of 600+ personnel as a singular asset from May 2018 - June 2019

Denver, Colorado, United States

Waterway car wash was my first job in the professional industry and helped shaped my professionalism,customer experience, sales foundation, and time management.My responsibilities as a waterway line worker/Service consultant included:• Attention to detail when detailing cars and driving vehicles throughout the lot• Thriving within a fast-paced environment to ensure a fast and quality experience for the customer• Time management for getting cars in and out of the lot• Maintaining a professional attitude and clean appearance when talking to customers• Upselling products to customers based on their vehicles needs• Identifying what car washes are best to sell to avoid overflowing the establishment and gettingcustomers in and out within a reasonable amount of time• Categorizing car washes that fit the needs of the customer while improving sales for the day• Greeting all customers that arrived on the property for a warm and friendly welcome.