Marcus Castro Email & Phone Number

Miami, Florida, United States

Team Leadership and Management:- Oversee security professionals and IT staff.- Mentor and guide team members.- Allocate resources effectively.Risk Assessment and Mitigation:- Conduct in-depth risk assessments.- Develop mitigation plans.- Address security risks proactively.Incident Response and Planning:- Create and update incident response plans.- Investigate security incidents.- Communicate with stakeholders.Security Project… Show more Team Leadership and Management:- Oversee security professionals and IT staff.- Mentor and guide team members.- Allocate resources effectively.Risk Assessment and Mitigation:- Conduct in-depth risk assessments.- Develop mitigation plans.- Address security risks proactively.Incident Response and Planning:- Create and update incident response plans.- Investigate security incidents.- Communicate with stakeholders.Security Project Management:- Manage security initiatives and projects.- Coordinate project teams.- Ensure successful execution.Security Awareness and Training:- Educate staff on security best practices.- Foster a security-conscious culture.- Conduct security training programs. Show less

Miami/Fort Lauderdale Area

Miami Fl

• ERP- Netsuite Administrator• Systems administrator for a financial institution Hencorp Becstone• Administer and service 150+ workstations, 15+ Servers, Cisco Call Managers and VoIP• Office locations include Miami, New York, Houston, El Salvador, Chile, Panama• Design and implement all hardware and software based projects for Hencorp Becstone• Manage internal and external communication between the employees and clients.• Serve as highest escalation point for Level I &… Show more • ERP- Netsuite Administrator• Systems administrator for a financial institution Hencorp Becstone• Administer and service 150+ workstations, 15+ Servers, Cisco Call Managers and VoIP• Office locations include Miami, New York, Houston, El Salvador, Chile, Panama• Design and implement all hardware and software based projects for Hencorp Becstone• Manage internal and external communication between the employees and clients.• Serve as highest escalation point for Level I & Level II help desk and support engineers.• Supervise Help Desk and escalation engineers, local and remote. • Conduct client assessments to include documenting the current IT infrastructure and user environment.• Train all IT help desk staff on procedures, infrastructure and systems.• Coordinate and manage two IT technicians locally.• Coordinate and manage two IT technicians remotely (El Salvador and New York)• Assign and monitor all incoming tickets through an in house ticket tracker.• Develop strategies to improve the efficiency and speed of Help Desk.• Managed the migration from Cisco telephony to Broadsoft Cloud platform.• Manage competing timelines and prioritized critical tasks to meet project management deadlines.• Coordinated the migration from in-house Exchange to Office 365.• Implemented and administered NetSuite ERP solution.• Effectively able to successfully manage a team, contribute to the company’s objectives, goals and vision for continued growth. Show less

• IT Manager for a financial institution Hencorp Becstone• Administer and service 100+ workstations, 15+ Servers, Cisco Call Managers and VoIP• Office locations include Miami, New York, Houston, El Salvador, Chile, Panama• Provide remote support to Parmac clients 200+ different offices• Design and implement all hardware and software based projects for Hencorp Becstone• Manage internal and external communication between the employees and clients.

• IT Support Technician for several companies across the south Florida region• Administer and service client workstations and servers remotely• Onsite hardware technician for servers and desktops