Marcus Christopher Email & Phone Number

Dallas/Fort Worth Area

Exchange On-Premise Tier III SupportSupport corporations, solving complex technical problems and proactively preventing new issues.Narrow problems to specific components while meeting the company's SLAs for resolution.Apply technical expertise to resolve more than one issue with more than one company at a time. Collaborate across product groups leveraging global resources as needed to resolve issues.Develop workshops for colleagues, aimed to help them ramp up knowledge of new technology.Attend weekly conference calls for top issues, open cases and information sharing practices.Be innovative and passionate by providing solutions using the latest Microsoft technologies.Learn new technologies, products, and tools which help you find solutions for company problems.Identify if customer problem is caused by product defect or bug in development coding.Engage the product groupsfor verification of bugs and addition to future application updates.

Dallas/Fort Worth Area

Work Incidents\Requests received from Exchange Admins via SharePoint.Create\Manage Users, Computers, Printers & Security Groups in AD.Create\Manage Mailboxes, Contacts, DLs, Rooms & ActiveSync in EMC.Create\Manage Journaling & Connectors For EMC 07/2010/2013/Office365Create\Manage A, MX, CNAME, TXT, SRV Records for Multiple Registrars.Create\Manage Accepted Domains For Exchange 2013/Office365Troubleshoot Mailflow Issues in Exchange Management Console Toolbox.Travel to corporate locations to train employees on current technologies.Submit expense reports for travel to corporate locations for extended stays.Coach Entry-Level Colleagues Regarding Technology & Policy

Dallas/Fort Worth Area

Create\Manage Users, Computers, Printers & Security Groups in AD.Write Batch Scripts For Bulk Account Changes In Active Directory.Create\Manage Mailboxes, Contacts, DLs, Rooms & ActiveSync in EMC.Run Scripts For Mailbox Changes Utilizing Exchange Management ShellManage Permissions For SharePoint, Share Folders, & Remote Sessions.Utilize SCCM to push software and keep assets up to date.Utilize Altiris to manage & troubleshoot Citrix Based Devices.Create & Manage User SIP Accounts with OCS 2007 R2\MS Lync 2013.

Dallas/Fort Worth Area

Assisted users with BES Enterprise Activation Resets.Support of Windows XP, Vista, 7 & Office Suite 2007/2010.Configure, Support, & Troubleshoot Lotus Notes Application.Troubleshoot Connectivity & Reset Passwords For SAP GUI.Support & Troubleshoot MacAfee Endpoint Encryption System.Utilized Remote Desktop for assisting user with software applicationsTroubleshoot & Support Microsoft Communicator 2007 R2.Support Blackberry, IPhone, IPad, Android, Tablets, and Windows Phones.Configure and update systems with current patches and group policies.Document deployment/repair process using ticket management database.Join systems to proper directories and groups utilizing Active Directory.Utilized Active Directory for resetting passwords and disabling accounts.Manipulate VPN connectivity for access to intranet resources.Migration of user’s exchange mailbox and personal folder files.Assisted users with Citrix Metaframe Authentication & Connectivity.

Symantec Ghost 11.5 for Multicast Imaging and Workstation Recovery.Utilize Windows PE and PXE or Netboot tools for data recovery.Created images and utilized Virtual PC for Outdated Terminal Emulation.CMD Shell scripting use for sysprep for automated software installation.Repair, Image, and Deploy Gateway, HP, Dell, and Panasonic laptops.Configure and update systems with current patches and group policies.Add, transfer, and assign equipment in Inventory Management System.Document deployment process using ticket management database.Creation and/or Modification of Workstations\Users in Active Directory.Manipulate Cisco VPN connectivity for loading user's local roaming profiles.Migration of user's exchange mailbox and personal folder files.Ensure SMS Site Code and GPO updates on new systems.Initiate shipment of equipment utilizing FedEx Ship Manager.

Dallas/Fort Worth Area

Speak, Chat, and Email government officials regarding troubleshooting:Win-batch Modified Operating System: Windows XP, Vista, 7 Ultimate. Support of Blackberries, Gateway\Dell\Panasonic Desktops & LaptopsSupport of Office 2003/2007 Application Suite.Network & Local Printer Installation and Troubleshooting. (DeskJet, etc.)Support of Connectivity. (Dial-Up, DSL, T1, VSAT, EV-DO, Tethering)Support of VPN Connectivity and Authentication.Troubleshooting, modifying and correct MS Exchange Mailbox issues.Creation, Modification, and Removal System & User Accounts in Active Directory.Assisted with creation of ISO compliant documentation for unknown solutions.Identify, evaluate, and prioritize complaints to ensure resolution.Document and track inquiries using ticket management database.

Dallas/Fort Worth Area

Speaking with clients regarding inventory equipment troubleshooting:Rockwell Modem connection to database server.Inventory equipment hardware configuration.Server-Side configuration & maintenance.

Speaking with business owners and network administrators regarding:Analyzing/Troubleshooting ISP backbone, private networks, & PC/MAC issues. Analyzing/Troubleshooting TCP/IP, DNS, DHCP, STATIC, & PPPoE connectivity.Analyzing/Troubleshooting authentication/server configuration for email clients including Lotus Notes, Microsoft Outlook, and Thunderbird.Analyzing and Troubleshooting DSL Sync, Link, & VPN configuration.; Analyze, evaluate, and prioritize complaints to ensure inquiry resolution.Document and track inquiries using remedy ticketing system.