Responsible for assisting in the assembly and maintenance of servers, including Storage and Blade systems, as well as installation and configuration of Windows Server. Proficient in deploying and managing Office 365 services for clients, ensuring seamless integration and optimal performance.Field service expert in diagnosing and repairing computers and notebooks, ensuring minimal downtime for clients. Skilled in wireless and wired network support, including router configuration, to facilitate efficient data flow and connectivity.Proactive in installing operating systems and drivers, guaranteeing system compatibility and stability. Proficient in installing and configuring software tailored to meet clients' specific needs and requirements.Dedicated to providing comprehensive helpdesk support, utilizing remote access tools like AnyDesk and TeamViewer to troubleshoot issues efficiently. Capable of guiding customers through technical difficulties via phone, WhatsApp, and Teams, ensuring timely resolution and customer satisfaction.

Responsible for the support and maintenance of internal systems, including email configuration (Webmail Locaweb) and support for the Unilab laboratory system. Skilled in setting up environments for Visual ASA and Philips Tasy systems. Proficient in maintaining and assisting with IOS/Android mobile operating systems and software usage. Effectively clarifies doubts and resolves issues through various communication channels.Demonstrated expertise in systems technology and SQL databases, with experience in creating procedures and views in Oracle databases. Experienced in Power BI setup and adept at configuring Windows systems (2008, 7, 10), including user profile configuration and device installation.Advanced knowledge in LAN, WAN, and Wireless networks (TCP/IP, DNS, DHCP, Proxy, mappings, shares). Able to adapt to and streamline processes across various sectors, including Billing, Finance, Pharmacy, Laboratory, and Reception in the healthcare industry.Key Skills:Computer HardwareHardware DiagnosisNetwork AdministrationMobile DevicesSoftware ManagementSQLProject ManagementComputer NetworksInformation TechnologyVisual ASASoftware InstallationComputer RepairIT Hardware SupportSoftware SupportSoftware ImplementationTeamworkUnilabTasyMicrosoft WindowsMicrosoft Office

Experienced in infrastructure and network support, with a proven track record in maintaining internal systems to ensure seamless operations. Proficient in configuring email systems, particularly in Office 365 and Exchange environments.Skilled in managing systems utilizing ORACLE/SQL technology and databases, including the creation of procedures and views to optimize database performance. Well-versed in configuring environments within the PROTHEUS platform and setting up Power BI for data analysis and visualization.Familiar with Windows System AWS support, applying ITIL concepts to streamline processes and ensure efficient service delivery. Experienced in Agile methodologies, including Scrum and Kanban, with a certification as a Scrum Master.

Experienced in providing comprehensive user support, including the installation of office software (Skype, MS-Office, Adobe) and troubleshooting technical issues promptly to ensure seamless operations.Proficient in managing warranty claims for IT equipment, overseeing operating system configurations, and performing hardware maintenance for computers, notebooks, and printers.Skilled in configuring tax and accounting systems, ensuring smooth integration with existing infrastructure. Adept at configuring network security using McAfee solutions to safeguard sensitive data and prevent unauthorized access.Experienced in equipment procurement, including sourcing quotations for hardware and software purchases. Proficient in profile configuration and network access management to maintain security and optimize user productivity.Well-versed in network maintenance, both physical and logical, to ensure optimal performance and reliability. Capable of providing help desk support through face-to-face interactions, remote assistance, and telephone support.Experienced in configuring email systems, particularly in Office 365 environments, and maintaining smartphones running Android and Apple OS. Proficient in supporting MS-Office packages (2007, 2010, 2013) and installing and configuring third-party software like Polycon and Autocad.Skilled in installing and configuring digital certificates and Oracle web and local clients to support secure communication and database access.

Supported by outsourced field service support, I have been responsible for providing comprehensive hardware and software support, including diagnostics, parts exchange, and warranty requests. Proficient in network maintenance, including structured cabling, hack, switch, and router configurations, ensuring seamless connectivity and data flow.Skilled in managing service desks and optimizing systems for enhanced performance. Experienced in configuring user profiles, performing backups, and providing remote support to ensure smooth operations.I have had the privilege of serving a diverse range of clients, including Villemor Advogados, Queiroz Galvão Exploration and Production, Q-MED Brasil Com e Imp de Prod Médicos, and many others across various industries

Company focuses on sales of technological and automotive equipment.In this company he managed accounts payable and received closed accounts with new suppliers, carried out bank transactions.Administrative partner.