Communicated with current customers by phone, mail, or chat to resolve theirconcerns.Provided basic technical support for clients on a wide range of our services (e.g.creates a new account, reset the password, and configure user access).Diagnosed and fixed technical difficulties, and guided consumers through step-bystepsolutionsUsed specified processes, procedures, and corporate rules to diagnose andaddress product and tax support customer inquiries.Assisted clients working on their tax returns with both product/softwareconcerns and tax questions and calculations.Resolved the problems by clarifying the customer's concern, identifying the causeof the problem selecting and describing the best way to fix the problem.Maintained personal efficiency and quality levels that make it possible to provideexcellent service to the customers.Evaluated periodically all details to manage the customer satisfaction level