Marcus David Email & Phone Number

In this role, I serve as the trusted advisor and internal advocate for a portfolio of our customers. I am responsible for providing Perceptyx customers with guidance and best practices along the path to healthy adoption of our platform and services.• Advise customers on best practices for transforming their employee experience and people analytics with the Perceptyx platform, including staying up to date on trends in the industry• Build healthy customer relationships by maintaining high… Show more In this role, I serve as the trusted advisor and internal advocate for a portfolio of our customers. I am responsible for providing Perceptyx customers with guidance and best practices along the path to healthy adoption of our platform and services.• Advise customers on best practices for transforming their employee experience and people analytics with the Perceptyx platform, including staying up to date on trends in the industry• Build healthy customer relationships by maintaining high adoption and engagement levels and act as the quarterback of the customer relationship internally across Perceptyx stakeholders• Conduct regular customer/Perceptyx partnership strategy meetings with senior client stakeholders together with my Account team (e.g., Partnership Kickoff, Annual Planning, Partnership Alignment)• Review usage data, health indicators, renewal timing, and growth opportunities to manage success plans for assigned customers in partnership with the Account Management team• Approach all situations with curiosity and creativity• Resolve customer issues through troubleshooting and, at times, technical knowledge of the Perceptyx platform• Inform the future of the Perceptyx platform through product feedback requests and proposals, both internally and customer-driven• I serve as the trusted advisor and internal advocate for a portfolio of our customers. I am responsible for providing Perceptyx customers with guidance and best practices along the path to healthy adoption of our platform and services. I deliver ongoing support and advice around strategy and long-term planning, ensuring that customers maximize all of the benefits possible to their organization through their partnership with Perceptyx both now and into the future. I partner with customers to improve people experiences and ultimately achieve greater organizational success. Show less

Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE and Nutanix, to deliver predictable results and optimize their entire revenue operation. Founded in 2013, Revenue.io is headquartered in Los Angeles and backed by venture funding from Goldman Sachs, Bryant Stibel, and Palisades Capital.

Conquer gives enterprise sales and service teams the tools and insights they need to conquer their day. Conquer is the first end-to-end revenue engagement solution to unify every aspect of the customer journey directly inside CRM. Conquer empowers users to gain access to buyers, generate more pipeline, win revenue, and strengthen customer relationships, all from inside Salesforce or Microsoft Dynamics 365. Conquer makes it easy to plan, execute, and measure all sales and service… Show more Conquer gives enterprise sales and service teams the tools and insights they need to conquer their day. Conquer is the first end-to-end revenue engagement solution to unify every aspect of the customer journey directly inside CRM. Conquer empowers users to gain access to buyers, generate more pipeline, win revenue, and strengthen customer relationships, all from inside Salesforce or Microsoft Dynamics 365. Conquer makes it easy to plan, execute, and measure all sales and service communications from within your CRM. Backed by over 15 years of engineering, Conquer (formerly DialSource) is a trusted solution for enterprise organizations — including ADP, Waste Management, and the Sacramento Kings — to acquire, grow, and retain customers by building long-lasting relationships.As a native application, Conquer empowers sales and service teams to reach out at any point of the customer journey without leaving CRM. Engage through channels where customers are communicating and making decisions, whether that is voice, email, SMS, or any other channel in Salesforce or Microsoft Dynamics 365. Unlike sales engagement and contact center point solutions that only integrate with CRM — creating silos of data, duplicate processes, complex read-write rules, and fractured reporting — Conquer enables your team to deliver, capture, and manage every customer interaction all from a single pane.Conquer gives revenue operations the simplicity, agility, and scale they need while reducing platform sprawl, saving administrative time, and streamlining the user experience within a single platform. Defeat busywork by automatically logging all activity to CRM and eliminating unnecessary clicks and keystrokes, so your team can get to the next customer touchpoint sooner rather than getting distracted. See why Enterprise organizations on Salesforce and Microsoft Dynamics 365 trust Conquer to drive revenue engagement.Learn more at https://conquer.io Show less

I manage a portfolio of high revenue, long-term clients to ensure continued success of marketing automation platform. I do this by building strong client relationships and to nurture long-term growth and confidence in product. I collaborate with product development and sales teams to identify areas of need, growth and other opportunities.I perform monthly/weekly account reviews to insure clients are meeting goals and make recommendations to improve client success. I am also required to… Show more I manage a portfolio of high revenue, long-term clients to ensure continued success of marketing automation platform. I do this by building strong client relationships and to nurture long-term growth and confidence in product. I collaborate with product development and sales teams to identify areas of need, growth and other opportunities.I perform monthly/weekly account reviews to insure clients are meeting goals and make recommendations to improve client success. I am also required to meet quarterly goals in upsells and other metrics.I listen to client feedback to identify different market trends and help product management to develop road maps that lead to success. Develop unique strategies for each client based on market trends and individual goals Show less

Roseville, Ca

I managed a constant rotating portfolio of customers during their initial Implementation of Act-On. I had weekly meetings with customers to ensure growth and adoption of our Marketing Automation Software. I built strong relationships with each customer. I would train them through webinars, coordination of custom curriculum plans, and technical delivery. Ensure customers are successfully using the software by working with them to understand their business objectives and recommend… Show more I managed a constant rotating portfolio of customers during their initial Implementation of Act-On. I had weekly meetings with customers to ensure growth and adoption of our Marketing Automation Software. I built strong relationships with each customer. I would train them through webinars, coordination of custom curriculum plans, and technical delivery. Ensure customers are successfully using the software by working with them to understand their business objectives and recommend strategies to achieve those goals.Implementation proficiency included but are not limited to: email deliverability, marketing automation, SEO and Adwords campaigns, email marketing, social media marketing, Google Analytics, CRM integration, POS, form builders, lead nurturing, lead management, website creation/strategy and automated funnel campaigns.Ensure long-term product utilization, absorption and retention through relationship and contract management. Light development work including java script, HTML and troubleshooting of website platforms, form builders, and DNS settings. Identify upsell/cross-sell opportunities. Show less

I supervised, recruited, trained, developed, coach and communicate with all associates and managers as well as assess performance. I Effectively coordinated & managed all store operational activities. I enjoyed Engaging and inspiring and energizing others by clarifying the broader purpose and mission of their work.I was accountable for flawless execution of all operational responsibilities, including, but not limited to, In Stock For the Customer (IS4TC), Planogram integrity, and… Show more I supervised, recruited, trained, developed, coach and communicate with all associates and managers as well as assess performance. I Effectively coordinated & managed all store operational activities. I enjoyed Engaging and inspiring and energizing others by clarifying the broader purpose and mission of their work.I was accountable for flawless execution of all operational responsibilities, including, but not limited to, In Stock For the Customer (IS4TC), Planogram integrity, and Inventory Mgmt. I was in charge of driving profitable sales and margin by fostering a sense of urgency in others to achieve their work.I would engage and inspire store teams to achieve maximum performance. I modeled behavior that fostered a sense of energy, ownership, teamwork and personal commitment. I would perform regular coaching to the store associates and set clear performance expectations. Share responsibility for the “Manager on duty” program and all Sales driving initiatives.I pursued, attracted, hired, coached and retained talented associates for key roles. I would seek diverse ideas and points of view to achieve business success. I was responsible for ensuring that the store culture embodied Staples values and Staples commitment to the communityI consistently searched for ways to improve the customer experience. I demonstrated and taught consultative selling behaviors. I enjoyed partnering with other store managers to support Staples business services by generating sales leads and coaching associates to do the same. Show less

Bachelor Of Arts (B.A.), Mass Communication/Media Studies

Focused a lot on the interpersonal side of communications and mass communication. Working in groups was very common in most classes.

Mass Communication/Media Studies

Activities and Societies: Non-Profit Volunteer I entered the Masters program for Communications, but was more focused on taking.