Marcus Davis Email & Phone Number

Washington D.C. Metro Area

• Leverage project management and reporting abilities to assist the team and customers in developing a continually maturing IT security program using data protection technologies and proven methodology. I Serve as the.
• Designed, implemented and documented WSUS/SUP solution for Microsoft Security patch compliance.
• Packaged, advertised and deployed third party security updates System wide vulnerability analysis across all environments (physical, virtual, cloud) and all platforms (Windows, Linux, and Mac).
• Manage patching and software release distributions to servers and workstations using KACE; create and test packages prior to release.
• Deploy approved release packages and break-fix solutions in accordance with all enterprise architecture and configuration, change, and release management policies and procedures.
• Develop and maintain custom solutions to remediate vulnerabilities and standard issues where regular patches and processes cannot succeed.

Washington D.C. Metro Area

• Provide systems engineering and architecture support to ongoing infrastructure operations and projects to main-tain highly efficient networks of shared computing resources and data.
• System wide vulnerability analysis across all environments (physical, virtual, cloud) and all platforms (Win-dows, Linux, and Mac).
• Manage patching and software release distributions to servers and workstations using KACE; create and test packages prior to release.
• Deploy approved release packages and break-fix solutions in accordance with all enterprise architecture and configuration, change, and release management policies and procedures.
• Develop and maintain custom solutions to remediate vulnerabilities and standard issues where regular patches and processes cannot succeed.
• Develop and maintain small software tools and custom scripts, using PowerShell, Visual Basic, and Wise, to automate repetitive tasks and improve user access to self-service options.

Washington D.C. Metro Area

Maintain and administer the Enterprise wide and multi-site Microsoft System Center Configuration Manager (SCCM) on multiple classifications. Design & implement collections, programs, and advertisements within the SCCM console. Create Windows 10 images and design Zero Touch migrations. Troubleshoot SCCM client/server infrastructure and develop automation.

Washington D.C. Metro Area

• Provide support directly to the Secretary of the Department of Transportation and her staff.
• Troubleshoot hardware and software issues.
• Perform mobile device management.
• Responsible for various systems administrative duties and AV support, including video conferencing equipment.
• Track and document issues using the Remedy ticketing system.
• I recommend, evaluate, analyze, and manage the implementation of a wide-range of Information Technology (IT) and information management services, ranging from AD to Microsoft O365.

Washington D.C. Metro Area

• Serve as a member of the Customer Services Service Desk team, which processes and resolves incom-ing user support issues and questions.
• Helps perform administration and maintenance duties for the Firm’s systems infrastructure.
• Installs, moves, changes, and removes hardware and software within the local offices, and provides project, conference, and other support as needed.
• Quickly resolve end-user issues that come into the group over the phone, through e-mail, or through face-to face interactions.
• Provide status and communicate incident resolution to users.
• Track issues and document troubleshooting efforts using a ticketing system.

Washinton DC

• Provided Tier I and II technical support for more than 120 users.
• Handled Level I, and II level support calls and perform post-resolution follow-ups.
• Evaluated and Install all new end-user computing software packages and equipment.
• Installed and maintain local hubs, routers, printers and Windows XP / 7 workstations.
• Performed installation quality assurance tests, and assure consistency with organizational standards.
• Troubleshoot hardware, software, and/or network operating problems, with the use of basic and spe-cialized equipments and or tools to diagnose and analyze difficulties.

AOL, Inova Hospital System, Amtrak

• Provided Tier I technical support for technical issues for more than 500 users, responding to all prob-lems in a timely courteous manner.
• Delivered and Install Desktops, Laptops, and Workstations.
• Performed basic printer maintenance on HP and Dell Laser printers and repairs on machine hardware such as Motherboard, Hard Drive, CD drive, and NIC replacements.
• Assigned and responded to helpdesk tickets and perform asset management duties and inventory con-trol using Peregrine Service Center software.
• Troubleshoot, isolated, document, and resolved problems reported by users and organized problem resolution based on type and severity.
• Informed users of progress and recommended methods to eliminate multiple calls on previously re-ported problems.