Marcus Dayton Email & Phone Number

Cape Town, Wc, Za

City Of Cape Town, Western Cape, South Africa

In my current role, I collaborate with a globally dispersed team of highly specialised Salesforce experts, primarily focusing on partnerships with insurance companies. My daily responsibilities involve engaging in stakeholder meetings to identify pain points within these organisations. Leveraging my skills in business analysis, problem-solving, and deep industry knowledge, I assess these challenges.Subsequently, we offer innovative solutions, leveraging Salesforce architecture, Financial Services Cloud, and Salesforce Insurance, among other tools. Recent projects include streamlining Fronting Inbox and Risk Engineering processes in Salesforce through case management, Lightning web components, and custom flows. I've also led efforts to synchronise broker engagement between Salesforce and Outlook, centralising interaction data for efficient communication, revenue generation, and tracking.This role's dynamic nature keeps me motivated and excited, driving my commitment to making a meaningful impact on our partners' success.

Cape Town, Western Cape, South Africa

Current responsibilities include:Analyze the legislative gaming market, to produce requirements and specifications in a format business stakeholders can clearly understand.Conduct regular business workshops and one on one sessions with stakeholders to gather requirements and to disseminate information. Document and manage all legislative requirements in a central repository, as well as ensure they have been kept up to date. Conduct regular coordination sessions with project stakeholders, the project management office and product teams to ensure requirements are understood and that project deadlines are met.Contribute to the development of test plans to perform and assist with testing executions. Review and improve existing processes. I have designed and coordinated the configuration of a centralized requirements management tool. This tool facilitates pre and post “go live” processes, so that all stakeholders have visibility in the development of a product for the specific state we plan to go live in.

Paarl, Western Cape, South Africa

Key responsibilities included.• Identifying strategic projects required to successfully run and operate the farm and satisfy the demands of strategic partners.• Management, motivation, and deployment of various skilled teams.• Ad-hoc problem solving and strategic planning.• Manage orders and supplies.• Coordination of vaccines.Reason for leaving: I had been approached to join this Company by a friend from school days. However, I soon realized that the diverse skills requirement and change in working environment did not suit my training, skill set and future career path.

Cape Town Area, South Africa

I worked within a team of business analysts to elicit requirements from stakeholders to document strategic and viable business cases. All project requests followed an SDLC (software development life cycle) process for prioritization and implementation. The team's responsibility was to drive IT innovation, by providing the business stakeholders with innovative software solutions.Additionally, I filled the role of the product owner for the implementation of a CRM solution within the business.To successfully implement the projects I was involved in, my responsibilities included:Facilitating problem analysis and requirement gathering sessions with executive level business stakeholders, to document business cases and functional specifications.Research to source potential IT solutions and partners to assist in solving these business challenges. Relating to the latter, I compiled, “request for proposal” documents and managed potential supplier demonstrations to the business stakeholders.Sourcing and managing a team of Contractors, to implement the Sales, Service and Marketing components of the CRM solution. To assist in achieving the latter, I implemented an agile approach to the project implementation by making use of a backlog of functional requirements, prioritization techniques, clear acceptance criteria, user acceptance testing and established a clear definition of done, to successfully achieve project milestones.Project management and provision of training to all CRM users within the Organization.

Cape Town Area, South Africa

My role and responsibilities included, business analysis, process improvement and implementation of new solutions on Salesforce CRM. I worked closely with the Managing Director of the business to align project initiatives to the business and customer strategies. Many project initiatives required the documentation of requirements in a format for a third-party CRM consultant to understand and work from. I made use of my analytical thinking and problem-solving skills to setup and maintain all the IT infrastructure for two office locations in Cape Town. I conducted, one on one and in group continuous learning and support workshops, with the business consultants, to improve their understanding of the CRM and other IT systems.

Cape Town Area, South Africa

I was Involved in a variety of exciting and challenging Salesforce CRM projects. I spent my time with business owners and key decision makers, assessing problems, documenting requirements, and gaining knowledge and understanding of how these businesses operated.During these projects I made use of my business analysis skills, to document requirements, understand how to solve the problems making use of Salesforce CRM and diagram “As Is” and “To Be” process models. From time to time I filled the role as a Salesforce administrator, assisting with data imports, initial system setup, custom configuration, testing, user training and support.I worked with various business stakeholders, to help them and their business utilize Salesforce CRM technology to automate and improve their business procedures.

Cape Town Area, South Africa

I facilitated requirement gathering workshops with key business stakeholders, to effectively document “As Is” and “To Be” business processes and requirements. Further corroboration of requirements was from one-on-one discussions with business stakeholders. Collaboration between internal and external stakeholders was required, to analyze informational needs and functional requirements.I created high quality specification documents, that where required by the business stakeholders to implement 3rd party applications in the Salesforce cloud.I conducted training session and provided training material to the sales and support departments on how to successfully utilize Salesforce in their day-to-day role.

Cape Town Area, South Africa

Working in a team, we were responsible for supporting 80 Windows 2008 servers in an active directory domain environment.Hardware & Software support on Microsoft platforms at the head office and remote locations (NYC, London, Buenos Aires).Ordering, installing and management of all new IT equipment.Email admin on Exchange server.Support for SharePoint and Salesforce CRM.High level of organizational skills where required.

Cape Town Area, South Africa

As the IT Manager I was responsible for 6 servers (Windows 2003 servers & ISA firewall) & a team of three consultants. I was required to manage the relationships between the business and the consultants, to maintain the availability of retail stores point of sale system, as well as coordinate the purchase and installation of all IT hardware for the head office and the stores located around the country.Using my organizational skills, I was responsible for ensuring that the head office server networking, maintenance, upgrade, and security was always up to date and error free.

Cape Town Area, South Africa

I provided a highly personal and interactive IT support helpdesk for 80 end users. Most of the tasks included hardware and software maintenance.I managed the maintenance tasks required to update the Microsoft 2003 network infrastructure independently. This further required me to travel around the country and to the fifty stores in the group, to complete the implementation. I was responsibilities for the implementation of new projects such as roaming user profiles, VOIP, Back-ups and windows server updates. The position required me to upskill myself, when necessary, as well as to manage my tasks independently.

Salesforce Certified Business Analyst

Salesforce Certified Administrator

Business Analyst, Business Analyst, Diploma With Merit

Business Administration And Management, General, Certificate Nqf Level 5

Course components 1. Leadership 2. Best practise management 3. Financial management 4. Relationship management 5. Results-based management.

Education record

Diploma In Pc Engineering With Distinction

Diploma In Information Technology And Networking

Matric

Diploma In Hardware And Software Support

Day Skippers Sail And Power, Sailing

Activities and Societies: South African Sailing

Competent Crew (Sailing), Pass

Activities and Societies: Basic seamanship, sailing skills, nautical terminology, sail handling, ropework, anchorwork, safety at sea.