Marcus Donnelly Email & Phone Number

Huddersfield, GB

Leeds, England, United Kingdom

Leeds, England, United Kingdom

• Working closely with key stakeholders, agency directors and the executive team, supporting staff with Windows 10/11 and MacOS devices.
• Manage helpdesk tickets, respond to queries, and troubleshoot users’ hardware and software issues. Assist on-site & remotely using TeamViewer and Addigy for MacOS devices.
• Responsible for user creation via both on-prem AD and Microsoft Entra ID. Execute user onboarding and offboarding using approved workflow, ensuring effective and complete setup and removal of users.
• Management of Microsoft Azure, Microsoft Entra ID and Office365 users, mailboxes, distribution lists, Teams Groups, SharePoint sites and endpoint devices using either the online GUI or PowerShell.
• Creating and uploading program packages to Intune to deploy and test, ensuring that everything runs smoothly.
• Directed and lead the migration of users’ domain account UPNs and email addresses to new company domain name. Migrated on-premises distribution lists to Office365.

Elland, England, United Kingdom

• Supporting client companies with external IT Support, remotely and on-site.
• Assist customers remotely with their Windows Server 2016, Server 2012R2, Windows 7, Windows 10 and Apple Mac Devices using Solarwinds N-Able and Datto RMM.
• Manage Microsoft 365 and SharePoint for client companies.
• Sophos Endpoint Management using Sophos Central.
• Manage switches, VLANs and APs using Ubiquiti UniFi management system.
• Manage external customer emails with Office365, Exchange Server 2013 + 2016 and GSuite. 3CX Phone system management Hyper-V VM management.

West Yorkshire, England, United Kingdom

• Working with the Managing Partner and Trust Partners, provide remote and on-site IT support to four Primary Schools and their teaching staff in the Bradford area.
• Operate Server 2012R2 and Server 2016 to manage domain controllers, print servers, file servers, Active Directory and Group Policy.
• Manage the servers in each school using Hyper-V and Remote Desktop.
• Office 365 management. Windows 10 Desktop and Laptop setup using WDS + SCCM. iPad setup using Apple School Manager, Mosyle and MacMini devices.
• Switch management and replacement. Troubleshooting Windows 10 devices, iPads and Smart White Boards.

Paddock Wood

• Set up new user accounts through Active Directory, Office365 and Navision along with user workstations with fresh Windows 10 installs and software including Microsoft Office and Teams. Windows and Office365.
• Coordination and delivery of BitLocker project to Laptops.
• Supporting onsite and remote users.
• Creating standard operating guides.
• Maintaining the QNAP and Synology NAS’s for updates and making sure that replication has taken place.
• Carrying out a bi-monthly server room audit for potential temperature spikes or abnormalities.

• Assisting staff and students with any issues via Spiceworks Helpdesk system. Supporting the use of ICT in the classroom environment where appropriate. Supporting the use of ICT in the classroom environment where.
• Helped build and troubleshoot migration from RM Dedicated IT Network to Vanilla IT Network.
• Website management using Cleverbox hosting.
• Install PCs in line with renewal cycle. Use of Office365/Active Directory to manage user accounts.
• Assist with multiple server management using Hyper-V Manager and vSphere. Contributing to the development of the network infrastructure. Assigning Static IP Addresses to the computers and other devices within the school.
• SIMS integration and deployment.