Marcus Donnelly Email & Phone Number

Huddersfield, Gb

Huddersfield, Gb

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Working closely with key stakeholders, agency directors and the executive team, supporting staff with Windows 10/11 and MacOS devices.• Manage helpdesk tickets, respond to queries, and troubleshoot users’ hardware and software issues. Assist on-site & remotely using TeamViewer and Addigy for MacOS devices.• Responsible for user creation via both on-prem AD and Microsoft Entra ID. Execute user onboarding and offboarding using approved workflow, ensuring effective and complete setup and removal of users.• Management of Microsoft Azure, Microsoft Entra ID and Office365 users, mailboxes, distribution lists, Teams Groups, SharePoint sites and endpoint devices using either the online GUI or PowerShell.• Creating and uploading program packages to Intune to deploy and test, ensuring that everything runs smoothly.• Directed and lead the migration of users’ domain account UPNs and email addresses to new company domain name. Migrated on-premises distribution lists to Office365.• Build, implement and administer company email signatures within Mimecast. Mimecast administration to find potential missing emails for colleagues and block/unblock senders as required.• Manage and update VM’s using VMWare and RDP.• Accelerate device deployment process by capturing device images using FOG server.• pfSense firewall operation including rule creation, NAT, setup of users’ VPN accounts and manage inbound/outbound traffic.• Administer the company Net2 server to guarantee approved users have the appropriate level of access to different areas of the building.• Support the wider IT team in migrating local server files to LucidLink and SharePoint to minimise security risks.• Operate Sophos Central to manage endpoint devices.• Manage LastPass users, reset user passwords and set policies.• Support the company to maintain its ISO 27001 accreditation by showing the work the department does to onboard/offboard users and how the team restricts file access depending on a person’s role.

Elland, England, United Kingdom

• Supporting client companies with external IT Support, remotely and on-site.• Assist customers remotely with their Windows Server 2016, Server 2012R2, Windows 7, Windows 10 and Apple Mac Devices using Solarwinds N-Able and Datto RMM.• Manage Microsoft 365 and SharePoint for client companies.• Sophos Endpoint Management using Sophos Central.• Manage switches, VLANs and APs using Ubiquiti UniFi management system.• Manage external customer emails with Office365, Exchange Server 2013 + 2016 and GSuite. 3CX Phone system management Hyper-V VM management.

West Yorkshire, England, United Kingdom

• Working with the Managing Partner and Trust Partners, provide remote and on-site IT support to four Primary Schools and their teaching staff in the Bradford area.• Operate Server 2012R2 and Server 2016 to manage domain controllers, print servers, file servers, Active Directory and Group Policy.• Manage the servers in each school using Hyper-V and Remote Desktop.• Office 365 management. Windows 10 Desktop and Laptop setup using WDS + SCCM. iPad setup using Apple School Manager, Mosyle and MacMini devices.• Switch management and replacement. Troubleshooting Windows 10 devices, iPads and Smart White Boards.

Paddock Wood

• Set up new user accounts through Active Directory, Office365 and Navision along with user workstations with fresh Windows 10 installs and software including Microsoft Office and Teams. Windows and Office365 Administration. Windows and Office Troubleshooting. Replacing faulty equipment or hardware.• Coordination and delivery of BitLocker project to Laptops.• Supporting onsite and remote users.• Creating standard operating guides.• Maintaining the QNAP and Synology NAS’s for updates and making sure that replication has taken place.• Carrying out a bi-monthly server room audit for potential temperature spikes or abnormalities.• Assisting users with file recoveries.• IT Induction Training for new starters.• Windows Server 2012R2 and 2016 maintenance using RDP.• Asset Management.• Experience in Local and Global Group Policies.• Making and deploying Cat5 Cables. Patching network ports and terminating in switches.

• Assisting staff and students with any issues via Spiceworks Helpdesk system. Supporting the use of ICT in the classroom environment where appropriate. Supporting the use of ICT in the classroom environment where appropriate. Support of Apple MAC Computers. Assist contractors with remote sessions and on-site support.• Helped build and troubleshoot migration from RM Dedicated IT Network to Vanilla IT Network.• Website management using Cleverbox hosting.• Install PCs in line with renewal cycle. Use of Office365/Active Directory to manage user accounts.• Assist with multiple server management using Hyper-V Manager and vSphere. Contributing to the development of the network infrastructure. Assigning Static IP Addresses to the computers and other devices within the school.• SIMS integration and deployment.• Assisting in the creation of user documentation.• Registration and support of staff and students under the BYOD scheme.• Asset Management.