Marcus Dugar Email & Phone Number

San Antonio, Texas, United States

United States

San Antonio, Texas Metropolitan Area

San Antonio, Texas

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unitproduces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assesstheir needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;is committed to providing quality products and services.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audienceand nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others,attends to nonverbal cues, and responds appropriately.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluatealternatives, and to make recommendationsDemonstrated proficiency with processing orders for Durable Medical Equipment and Pharmacy Benefits.Knowledgeable of Diabetes and Insulin Pump Therapy and related products.Proved experience in using a computer and, multiple software programs, and the ability to navigate through multiple screens and programs at thesame time.Proficient with Excel, Word, PowerPoint and Outlook.

Ensured safe transportation and delivery of freight to designated locations on or before designated time.Communicated with my dispatcher, supervisor and clients using wireless devices and on-board computer systemsMaintained log book to record miles covered and hours travelled, ensured that all necessary documentation with respect to the freight was filledand submitted correctly.Recorded damages and shortages that incurred, also ensure that all receipts were kept safe and secure.Observed and complied with all traffic regulations – federal, state and local.Inspected my assigned vehicle regularly to identify and repair minor faults.

Instilled discipline to 1000+ Initial Entry Training Soldiers, enforcing the Army Values and Military Standards.Provided consistent Leadership, Mentorship, Counseling to over 1000+ Initial Entry Training Soldiers.Served as 194th Brigade Headquarters' Company SharePoint developer/administrator, web developer, database and content manager, HTMLAuthor and Social Media administrator.Operated as Headquarters' Company Equal Opportunity Representative with zero incidents.Maintained accountability and serviceability of over $250,000+ worth of Headquarters Company and Battalions assigned equipment withoutdamages or loss.Held position of a Range Safety Officer for over 80+ live fire ranges, resulting in zero incidents involving over 1000+ Initial Entry Trainees.Serves as a Service Desk Technician for Force Command Headquarters Heidelberg, NATO (North Atlantic Treaty Organization) staff comprisedof 28 Nations; Preforms Information Technology customer support services through the use the MAGIC Service Desk system for processing ofwork orders and both Unclassified Internet Wide Area Network and Classified CRONOS Local Area Network; configures, operates and maintainsall user applications and operating system for over 400 work stations valued at over $1,500,000.Serves as the Senior Battalion Local Area Network Manager supporting over 500 users, 200 network computers, printers and automation networkdevices utilizing directory to maintain both secure and non-secure domains; installs, maintains and troubleshoots all unit level Local Area NetworkSystems; responsible for overseeing the establishment of all e-mail accounts for the Battalion and attached units; enforces Information Awarenessand Compliance IAW DOD Directive 5578-1.9; responsible for the design and maintenance of the Battalions SharePoint Intranet site; responsiblefor the welfare, mentoring and training soldiers.