Marcus Malone Email & Phone Number

United States

• Collaborate with engineers, designers, and drafters to deliver high-quality solutions to clients.• Participate in the development of permit and construction plans.• Evaluate situations from multiple sources to make determinations and resolve issues.• Review, modify, and create utility plans.• Produce detailed design documents, including line routing and overhead/underground distribution.• Implement design modifications to improve project quality.• Apply advanced knowledge of the National Electrical Safety Code (NESC), electric utility construction standards, and communication facilities in daily work.• Conduct field surveys and collect data for engineering projects.• Utilize CAD software for drafting and design tasks.• Ensure compliance with safety regulations and company policies.• Assist in preparing technical reports and documentation.• Coordinate with clients and stakeholders to gather requirements.• Participate in project meetings and provide progress updates.

Atlanta, Georgia, United States

Performed Make Ready Structural Engineering (MRE) for major utilities, cable, fiber, and telecommunications companies nationwide. Conducted Make Ready Assessments (MRA) on poles for utility, cable, and telecom sectors.• Prepared Make Ready Summaries (MRS) for all major utility, cable, and telecommunication network companies.• Utilized O-Calc Pro software, Microsoft File Explorer, Excel spreadsheets, and Google Earth for utility pole engineering, overhead recognition, application preparation, and line design.• Performed structural analysis of utility poles to ensure safety and compliance.• Collaborated with cross-functional teams to optimize engineering solutions.• Assisted in developing engineering standards and best practices.• Conducted site inspections and assessments.• Managed project timelines and deliverables.• Provided technical guidance to junior staff members.

Atlanta, Georgia, United States

• Utilized MIIM software to assist customers with questions regarding all aspects of their benefits and costs.• Addressed and acknowledged member complaints and appeals.• Processed formulary exceptions, tier exceptions, and coverage determinations to assist members with accessibility.• Achieved 100% compliance and 100% User Experience Score (UES).• Used RX Web software for determining coverage determinations, including prior authorization, step therapy, and quantity limits.• Accessed RX Claim to add new users and assist customers with account history for prior authorization and troop levels.• Assisted customers with registering on company websites to manage their accounts (aarpmedicareplans.com, uhcmedicaresolutions.com).• Provided first-level technical support to customers experiencing issues with their accounts.• Escalated complex issues to appropriate departments.• Maintained detailed records of customer interactions and resolutions | Contributed to knowledge base articles and FAQs.• Monitored customer feedback to identify areas for improvement | Assisted in onboarding new team members.

Atlanta, Georgia, United States

• Led department in phone sales revenue and units for three months, averaging $22,500 and 90 units per month.• Successfully completed the Cingular Management Training Program (MDP).• Assisted customers with activations, technical support, finance inquiries, sales, and product/service information across various platforms (CS, CFS, CAS, CRG, Sales, L/P).• Recognized as a top producer in three major categories: inbound profiling, subscription, and loss prevention cases.• Achieved status as the top salesperson in Operations (Southeast) for eight consecutive quarters, averaging $100,000 per year.• Assisted customers with account analysis in loss prevention for subscription and cloning issues using CARE and Telegence systems.• Developed strategies to retain high-value customers.• Analyzed sales data to identify trends and opportunities.• Provided training and mentorship to new sales agents.• Implemented loss prevention measures to reduce revenue leakage.• Collaborated with marketing teams to develop promotional campaigns.• Handled escalated customer complaints and provided effective resolutions.• Consistently achieved sales targets and received recognition for performance.