Marcus Esparza Email & Phone Number

Tulsa, Oklahoma, United States

Supervises all day to day operations and performance of team to ensure second mile customer service. Understanding the mission statement and core values to give team members a sense of teamwork and unity.Resolves customer complaints when they are escalated in a professional and timely manner. Ensuring all store signage/equipment is in good repair.Assisting in the hiring process , sitting in interviews , going over resumes , identifying potential candidates. Preparing schedule weekly and revising to ensure store is staffed properly for peak times.Establishing and communicating performance expectations , desired results, report directly to GM, Owner.Conducting weekly and/or monthly meetings.Manage all cash at beginning and end of shiftConstantly monitoring competitors to keep a step ahead.Conduct performance evaluations , recommending team member for advancement , proper training , or termination.Oversee inventory and maintain proper stock levels for merchandise with proper truck ordering. Conduct inventory counts and monitor labor . sales , profit and loss.Constantly providing product feedback to direct reports.Providing a safe and well maintained place for employees , customers , vendors , by noticing possible issues before they become one.

Counseled clients on financial matters and provided them with recommendations on debt resolution opportunities , services based on clients needs.Negotiated and closed deals with minimal oversight.Sold company product by explaining unique benefits and educating customers on proper application.Built and established relationships with my peers and upper management to drive team success and reach team/company goals.Communicated effectively with clientele to maintain customer satisfaction and loyalty.Generated sales leads , cold calling , email , etc.Approached customers with consultative mentality to uncover and meet specific needs.Acknowledging customer concerns and addressing them with certainty.Performed financial debt analysis and portfolio for submission to underwriters.

Negotiating with customers to renew contracts and retain business.Building positive relationships and rapport with customers and business associates.Developing effective retention strategies based on customer feedback.Meeting with the sales team to propose customer retention solutions.Met and/or exceeded the established sales goals.Demonstrated product knowledge and gave instructions for service.

Develop and implement back-of-house policies and procedures, including management and processing of trucks and merchandise to the sales floor.Oversee inventory management tasks, store supplies, and front-end operations, including safe management and cash handling.Ensured maximum customer satisfaction, delivered exceptional customer service, and provided efficient management during all POS transactions.Addressed and resolved guest concerns, maintaining company loyalty and increasing customer satisfaction ratings