Marcus Esparza Email & Phone Number

Tulsa, Oklahoma, United States

Supervises all day to day operations and performance of team to ensure second mile customer service. Understanding the mission statement and core values to give team members a sense of teamwork and unity.Resolves customer complaints when they are escalated in a professional and timely manner. Ensuring all store signage/equipment is in good repair.Assisting.

Counseled clients on financial matters and provided them with recommendations on debt resolution opportunities, services based on clients needs.Negotiated and closed deals with minimal oversight.Sold company product by explaining unique benefits and educating customers on proper application.Built and established relationships with my peers and upper.

Negotiating with customers to renew contracts and retain business.Building positive relationships and rapport with customers and business associates.Developing effective retention strategies based on customer feedback.Meeting with the sales team to propose customer retention solutions.Met and/or exceeded the established sales goals.Demonstrated product.

Develop and implement back-of-house policies and procedures, including management and processing of trucks and merchandise to the sales floor.Oversee inventory management tasks, store supplies, and front-end operations, including safe management and cash handling.Ensured maximum customer satisfaction, delivered exceptional customer service, and provided.