Marcus Friend Email & Phone Number

Chicago, IL

• Strategically manage in-market customer and vendor partner relationships for approximately 25 enterprise accounts with 2500+ employees, providing planning on project development, assistance in the recommendation of.
• Utilize an in-house CRM system to prospect and close the gap for customers with specialized solutions, including leading quarterly business reviews with customers to ensure all customer requirements are being covered.
• Established alternative business development strategies during the COVID-19 pandemic, including introducing rebate programs to customers and leasing/defer payment options, allowing more customers to purchase on credit.
• Consistently achieve annual sales goals, including reaching $13.3M in revenue in 2019, 114.6% to the $11M goal
• Work to expand the sales margin and consistently stay at 10-12% on average in a growing market, resulting in additional organizational revenue through increasing gross profit
• Integral part of a 5-member team within the corporate executive leadership program (ELP), including driving and implementing the efforts for modernization of executive briefings through a virtual platform, resulting in.

• Incorporated strategic selling processes for products and solutions by developing relationships with 1000s of prospective and current subscribers, including successfully upselling 20-30 customers daily and averaging.
• Implemented the Sales Pro process and utilized product, solution, and service knowledge to go above and beyond required sales goals, resulting in exceeding revenue targets by 121%
• Recognized as in the top 3 out of 400 sales representatives for 2 years consecutively by showing growth, profitability, and up-selling capabilities while ensuring customer retention

• Trained, coached, and mentored 2 new hire teams with 25+ representatives collectively concerning successful sales strategies while teaching and implementing the company’s policies and procedures, leading the way for.
• Collaborated with senior management concerning the new hires’ progress, effectively utilizing leadership strategies to ensure employee readiness
• Managed a staff of 14 people inbound sales executives, including managing daily development issues, ensuring customer satisfaction while acting in a leadership role
• Executed corporate training programs, resulting in increased sales, employee motivation, and increased employee interaction overall
• Made the new-hire class the top 3 in the call center within only 3 months, an uncommon feat and recognizable achievement within the organization

Elmhurst

• Complete 15-20 phone calls per day, including pre-calling customers for all lines of business for troubleshooting to prevent unnecessary trouble calls, as well as utilizing the billing system to retrieve information.
• Resolved erroneous installation issues and assisted with troubleshooting service calls by performing order modifications consisting of changing rates/packages, provisioning codes, installation codes, and quota.
• Utilized tools and systems to support business rules through a ticket management system, creating and canceling work orders in the billing system, and utilizing the software associated with dispatch system, resulting.

Bachelor'S Degree, Business Administration And Management, General

Bachelor Of Applied Science (B.A.Sc.), Information Technology

Activities and Societies: Black Togetherness Organization

General Education, General Studies