Marcus G. Email & Phone Number

Omaha, Nebraska, United States

As an Executive Escalation Case Manager 2, I act as the primary point of contact for managing escalated issues across LinkedIn’s Member and Customer Success (MCS) team, ensuring top-notch support for both internal and external members. My role focuses on driving effective solutions for complex cases, identifying process improvements, and collaborating with stakeholders across MCS to enhance the overall member and customer experience.

Omaha, Nebraska, United States

As an LSS Support Consultant 2 at LinkedIn, I provided exceptional support for Business Solutions products by analyzing client needs and maintaining effective communication channels.LSS Escalations Team - Using my direct product line knowledge I drive a pivotal partnership solving the most complex cases our team processes to expedite resolution for intensive situations.• Developed strong working relationships with managers and co-workers to ensure seamless information flow•… Show more As an LSS Support Consultant 2 at LinkedIn, I provided exceptional support for Business Solutions products by analyzing client needs and maintaining effective communication channels.LSS Escalations Team - Using my direct product line knowledge I drive a pivotal partnership solving the most complex cases our team processes to expedite resolution for intensive situations.• Developed strong working relationships with managers and co-workers to ensure seamless information flow• Documented all communication accurately and in a timely manner via system tools• Escalated issues appropriately to internal departments and management for resolutionIt's worth noting I was promoted from a LSS1 to a LSS2 within 6 months of starting (unheard of) 💪 Show less

Omaha, Nebraska, United States

United States

In my role as a Financial Data Analyst at Orion Advisor Tech, I was responsible for running audit reports within client databases to ensure data accuracy and resolve any discrepancies promptly. I also monitored and reconciled scrub audits across customer databases, retrieved and imported prices for various financial instruments daily, and maintained correct share balances through regular balance checks.

Papillion, Ne

In my role as a Content Feedback Analyst at Infogroup., I was responsible for managing inquiries, making database changes, and ensuring accurate business records. I answered customer service calls and compared database content to quality reports to maintain data integrity.

Downtown Omaha, Ne

• Coordinated and executed banquet, wedding, and promotional events at Omaha Design Center in Downtown Omaha, NE.• Conducted facility tours for prospective clients, showcasing the venue's amenities and services.

Bachelor’S Degree, Business Administration And Management, General, 3.7

Activities and Societies: National Honors Society Dream Scholarship Recipient As a student at Bellevue University, I maintained an honors.

Associate’S Degree, General Studies