Marcus G Email & Phone Number

Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.Resolving customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.Cross-checking all billing instructions are correctly updated controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.Act as manager on duty for the hotel in the absence of the assistant manager or general manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise.Possess knowledge of credit card and check cashing policies and adhere to them

Follow SONESTA’s G.U.E.S.T. standards when providing services to all guestsCompletes all customer service tasks upon check-in quickly and without sacrificing accuracyResolve problems arising from guests' complaints, reservation, and room assignment activities and unusual requests and inquiriesChecking guest out while resolving disputed chargesShow positive leadership and teamwork while communicating and coordinating with other shifts and department managers dailyHandled cash and credit payments, adhering to the hotel’s cash handling policy and PCI complianceMake sure daily guest requests are fulfilled in a timely manner.Assure SONESTA’s guests are following all Federal and State guidelines

Installed and maintained computer operating systems, hardware, and software packagesOversaw new installation wiring projectsResponded to and resolved computer system problems as required

Operated motor vehicles in a safe and efficient manner.Selected the most efficient routes in compliance with delivery instructionsWorked under strict deadlines and responded to service requests