Marcus Gaines Email & Phone Number

Lake Buena Vista, Florida, United States

• Directed guests to their corresponding tables• Conducted phone calls • Ability to stay abreast of all events in and around the resort • Utilized Disney Four Keys of Success in every aspect of my job• Cleared tables off in a timely fashion• Organized paperwork• Navigated Mantra system• Navigated Al a Carte system• Navigated Dine Time system• Banked out servers • Cash Handling skills• Trained new cast members with Disney policies• Assist server with opening and closing shifts• Making voids• Closed/Open the restaurant• Kept work area clean• Assisted my fellow cast member with whatever need to be done (i.e. bussing tables, setting tables, and running food)• Managed a variety of guest problems

Miramar, Florida, United States

• Directed a group of both new and continually enroll students • Conducted phone calls • Composed professional emails and IM • Lead meetings and study groups• Organized activities for the students• Organized paperwork • Corresponded with professor about coursework and student issues• Assisting in solving student problems (i.e. academic, registering for courses, or attendance guideline mistakes)

Pembroke Pines, Florida, United States

• Processed various transactions• Cash handling, check, and credit card payments• Maintain various data entries• Maintained payroll• Closed down registers• Cashiered when short handed• Handled interviewing process for possible candidates• Handled and solve various photo lab issues• Maintained a strong working relationship with vendors• Maintained back room stock• Held keys to the store and to the vault• Supervised a group of employees• Trained new employees on company policies• Organizing all store paperwork• Answering phone calls• Delivered nightly deposit • Maintained paperwork for all cash discrepancies • Maintain inventory with various inventory management techniques • Corresponded by email with district office to resolve store issues• Successfully handling various customer service issues