Responsible for Leading the strategic account team as the quarterback with ownership for client satisfaction and service delivery for our Health Plan Clients. Direct, coordinate and facilitate the implementation and management of key strategic initiatives.- Work collaboratively with internal teams including medical affairs, account management, clinical, product, operations, and underwriting.- Utilize consultative selling skills to recommend CVS Health solutions to meet key client needs… Show more Responsible for Leading the strategic account team as the quarterback with ownership for client satisfaction and service delivery for our Health Plan Clients. Direct, coordinate and facilitate the implementation and management of key strategic initiatives.- Work collaboratively with internal teams including medical affairs, account management, clinical, product, operations, and underwriting.- Utilize consultative selling skills to recommend CVS Health solutions to meet key client needs and Influence client up-sell opportunities. - Develop and deliver quarterly and annual reporting to clients on their drug trend, financial performance, and client cost-saving opportunities. - Formulate responses to Request for Proposals (RFPs) through collaboration with primary internal partners, including underwriting, networks, operations, trade and legal. - Execute client renewals by building relationships with key client stakeholders that allow for innovative pharmacy benefit plan designs benefiting both the client and CVS Health. Show less

- Managed the working relationships between principal business, project leadership, and operational stakeholders for one of the largest health plan clients within the CVS Health organization.- Led operational and strategic oversight of the Medicare Part D team for Health Plan projects. Established sustainable continuous improvement processes while leveraging current processes to achieve more repeatable results. - Provided leadership for cross-functional teams with different agendas and… Show more - Managed the working relationships between principal business, project leadership, and operational stakeholders for one of the largest health plan clients within the CVS Health organization.- Led operational and strategic oversight of the Medicare Part D team for Health Plan projects. Established sustainable continuous improvement processes while leveraging current processes to achieve more repeatable results. - Provided leadership for cross-functional teams with different agendas and objectives to successfully achieve goals while gaining willing participation from the functional teams. Led successful projects by establishing guiding principles, clear success criteria and engaging the appropriate teams in inquiry and discussion on how to achieve desired outcomes.- Provided actionable operational insight by gathering, researching, and analyzing information affecting intradepartmental or interdepartmental processes.- Spearheaded high-profile projects with direct impact on core operations and processes of Health Plans. Led various workstreams for multiple functional areas that coordinate and facilitate the implementation and management of key strategic initiatives.- Led proposed projects that had significant financial impact to the organization.- Analyzed requirements to develop project plans, specifying scope of work, objectives, strategies, staffing, scheduling, risk assessment, contingency plans and allocation of available resources. Show less

Secure over $1.3 billion in annual revenue in commercial accounts and major market Health Plans Medicare Part D through effective operations management. Interface with analysts, partners and client representatives at meetings. Collaborate with other departments to efficiently manage projects. Key accomplishments:- Saved over $1.2M in client performance guarantees by developing, spearheading and executing a key reporting and analytics automation project which involved coordinating with… Show more Secure over $1.3 billion in annual revenue in commercial accounts and major market Health Plans Medicare Part D through effective operations management. Interface with analysts, partners and client representatives at meetings. Collaborate with other departments to efficiently manage projects. Key accomplishments:- Saved over $1.2M in client performance guarantees by developing, spearheading and executing a key reporting and analytics automation project which involved coordinating with multiple teams. - Maintained a 100% client retention rate. - Credited for obtaining top box scores every year by delivering a high level of client satisfaction.- Earned the 2017 Account Manager of the Year Award and the 2016 Account Manager Outstanding Performer Award.- Delivered continuous improvement by analyzing account performance and service history reports to implement appropriate procedural changes.- Improved reporting and analytical capabilities for clients by adding 121 data elements to the company’s enterprise reporting tool.- Increased automation across client accounts by translating over 30 reports consisting of over 3,000 attributes and metrics from one enterprise platform to another.- Selected and completed a corporate emerging leaders training program in Q4 of 2017, meant for personnel identified by the organization as potential future leaders.- Mentored and developed account managers by overseeing their daily deliverables, acting as their point-of-contact for escalations and reviewing their performance with their managers/directors. Show less

Led data and performance trend presentations. Ensured client satisfaction by discussing details on any new implementations in collaboration with the account teams. Key accomplishments:- Improved operational turnaround times by 25% by developing a tracking and reporting process adopted externally by clients for enhanced operational transparency.- Consistently identified new opportunities for upselling by collaborating with the sales team.- Interfaced with internal partners to… Show more Led data and performance trend presentations. Ensured client satisfaction by discussing details on any new implementations in collaboration with the account teams. Key accomplishments:- Improved operational turnaround times by 25% by developing a tracking and reporting process adopted externally by clients for enhanced operational transparency.- Consistently identified new opportunities for upselling by collaborating with the sales team.- Interfaced with internal partners to identify and analyze significant operational or data trends to develop, implement and monitor creative solutions.- Developed knowledgeable employees by coordinating with the product development and training department to mentor teams on CVSHealth solutions. Show less