Marcus Greer Email & Phone Number

• Handle escalated disputes submitted by the reporting Line of Business Supervisors for call evaluations.
• Coach Quality Analyst on over turned disputes, tracking and reporting errors, call evaluation errors, and other miscellaneous coaching opportunities.
• Prepare and distribute the weekly ‘Exception Report’ to the Custom, Prime, and Sub-Prime auto finance Management team. The Exception report is a detailed report that provides information for each citing made on all.
• Perform call monitor evaluations of various National Collection Vehicle Remarketing (NCVR) groups to ensure adherence to policy, procedures and control requirements as prescribed by the business and regulatory bodies.
• Perform Leadership Task such as creating the monthly calibration meeting schedules and assign meeting task to Quality Analyst based on schedule availability.
• I was the lead role for a remediation review in which accounts were identified that directly impacted customer’s credit, warranted refund for overpayment, or fee reversal. On this review I ensured that all errors.

• Obtained payoff, settlements or acceptable arrangements of account balance based on an understanding of the customer’s financial status.
• Contacted customers to establish a mutual agreement to bring charged off consumer loans to resolution based on liquidity and available assets.
• Assessed the feasibility of potential legal action based on located assets, employment status with an understanding of state restrictions.

• Perform Underwriting duties such as review consumer credit applications, verify income, validate listed references, gather information on applicant’s derogatory credit trades, and ensure the applicant is able to.
• Resolved delinquent accounts through collection efforts to prevent repossession of vehicles.
• Worked closely with the repossession agent to ensure department objectives are achieved.
• Researched and consolidated accurate condition and repossession information while working closely with outside vendors and internal associates.
• Reviewed accounts to ensure all Right to Cure & Notice of Intent (NOI) legal letters have been sent.
• Analyzed customers’ credit bureau for updated demographic information and reviewed the payment history with other organizations for possible skip tracing.

Alpharetta, GA

• Analyzed billing statements to issue credits and adjustments as needed.
• Utilized excellent problem-solving skills to handle customers’ concerns while obtaining first call resolution.
• Worked independently with minimal supervision.
• Utilized the call center experience to actively provide input for continuous improvement.
• Managed heavy incoming/outgoing calls to assist customers with issues and concerns while maintaining outstanding call handle time.

• Negotiated payment arrangements and proposed alternative payment methods to customers.
• Advised customers as to the potential consequences for not meeting their financial obligations.
• Managed heavy incoming/outgoing calls assisting customers with the collection of payments and resolution of delinquent accounts.
• Analyzed customers’ credit bureau for updated demographic information and reviewed the payment history with other organizations for possible skip tracing.
• Assessed delinquent accounts that were 30 to 120 days past due for repossession.Americredit Financial Services, Tempe, AZ - September 1999 to November 2001