Marcus Greer Email & Phone Number

Jacksonville, Florida, United States

• Providing remote and on-site assistance with troubleshooting of various IT related issues and equipment for hardware, software, and network components across varying campuses between Jacksonville and Georgia while.
• Providing high quality of services and meeting SLA priorities within the allotted timeframe
• Assisting with management of assets assigned to varying facilities and
• Performing remote and onsite technical assistance for hardware, software, and network configurations for primary and secondary site locations to assist user capabilities and functionality.
• Assist in team collaborations for high priority incidents that involve multiple technical teams to resolve complex or widely affected facilities and users.
• Utilize ServiceNow platform to assist users with incident tickets, review assets status, review and update KB articles for existing or new IT related issues and manage self-assigned tickets to prioritize completion.

Jacksonville, Florida, United States

• Provided IT technical support service through remote software sessions to troubleshoot ophthalmic equipment that is integrated with the company or practice through troubleshooting of hardware, software, and network.
• Provided remote assistance with hardware and software configuration of ophthalmic devices.
• Assisted in training new potential tier 3 associates of systems and software that is utilized.
• Assisted in new implementation of systems and software.

Jacksonville, Florida, United States

• Successfully assisting technicians, managers, and Walmart partners with the creation and advisement of jobs for Multiskilled and Rhvac related jobs for Walmart facilities services. Following merger with Walmart I.
• 90% and above KPI measurements for customer service
• Monthly achievement award for excelling in standards.
• Placed on special project teams to oversee completion of the project.

Jacksonville, Florida, United States

• Worked alongside a team of IT technicians and assisted faculty and students with general IT troubleshooting via virtual chat, walk-ins, and phone calls for tier one issues from hardware to software issues.Key.
• Assisted in remote and on-site troubleshooting for the university.
• Provided client facing support and chatroom support for students and faculty.

• United States Navy Sailor
• Administrative Information SystemsWorked in an Administrative office for Air Department, and overlooked the accountability, and training of over 200 naval personnel. Gained knowledge of Microsoft Windows Desktop.

My main focus at work was to provide exceptional customerservice experiences. In the process was able to develop stronginterpersonal skills and ability to interact favorably with a widevariety of people.

Bachelor Of Applied Science - Bas, Computer And Information Systems Security

A.S, Information Technology

Relevant coursework: -Operating systems (Linux, Ubuntu, cent OS) -Hardware Configuration -Software Configuration -Technical Support.