Sr. Field Specialist
Current
Nov 2023 - Present
AeroLeads people directory · profile
Marcus H. Email & Phone Number
Sr. Field Specialist at Rivian | Service Manager | Project Manager | Customer Service Representative |
at
Rivian
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Sr. Field Specialist at Rivian | Service Manager | Project Manager | Customer Service Representative |
Location
Dearborn, Michigan, United States
Company size
Who is Marcus H.? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Marcus H. is listed as Sr. Field Specialist at Rivian | Service Manager | Project Manager | Customer Service Representative | at Rivian, a company with 2511 employees, based in Dearborn, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Marcus H..
Marcus H. previously worked as Sr. Field Specialist at Rivian and Service Manager at Evolution. Marcus H. holds Computer And Information Systems Security/Information Assurance from Henry Ford College.
Company email context
Email format at Rivian
This section adds company-level context without repeating Marcus H.'s masked contact details.
Rivian
Review company-level records connected to Marcus H. before choosing the right outreach path.
Profile bio
About Marcus H.
A goal-oriented Service Manager and Project Manager with excellent analytical, interpersonal and problem-solving skills. Being an experienced professional, I have a strong grip in delegating, tracking, reviewing and measuring results related to my field. Moreover, I am an expert at strategic planning, technical support, customer satisfaction, risk mitigation and IT, information analysis and sales processes, leveraging from varied agile frameworks to facilitate alignment of project management and sales solutions to organizational strategic goals.Currently, I am working as a Service Manager at Evolution, where I am providing my professional service management services. I can diagnose and troubleshoot technical issues, including account setup, hardware, software, and network configuration. Due to my professional experience, I can ask customers targeted questions to understand the root of the problem, estimate budgets, follow timeframes and track sales issues through resolution, within agreed time limits.I have become well versed to escalate unresolved project issues, research sales solutions and prioritize several open issues at one time. I can enhance the company’s reputation by accepting ownership for accomplishing new requests and exploring opportunities to add value to the sales and project management accomplishments. Furthermore, I can follow up with clients to ensure their software systems are fully functional. I can review complex technical documents and take appropriate actions according to specific guidelines. I have sound knowledge to train team members, understand customer requirements and quotas in alignment with business objectives.After having professional work experience, I feel proud to have a strong grip related to my field. Lastly, I am a confident, responsible and convincing person with the ability to communicate professionally at all levels within the organizations.
Current workplace
Marcus H.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Rivian
11 roles
Marcus H. work experience
A career timeline built from the work history available for this profile.
Service Manager
★ Managed real-time incidents on the gaming floor, including hardware, software, and network connectivity issues, and provided prompt troubleshooting and resolution.★ Utilized essential monitoring tools to track and evaluate critical application functions and infrastructure components, effectively identifying, analyzing, logging, and escalating all alerts.
Apr 2021 - Sep 2022
Customer Service Representative
Auto Club Group Aaa
★ Improved customer service experience, created engaged customers and facilitated organic growth.★ Set a clear mission and deploy strategies focused towards that mission.★ Developed service procedures, policies and standards.★ Kept accurate records and document customer service actions and discussions.★ Analysed statistics and compiled accurate reports.★.
Sep 2019 - Apr 2021
Sales
★ Directed customers to merchandise and introduced promotions and opportunities to customers.★ Cross-sold products to increase purchase amounts.★ Achieved growth and hit sales targets by successfully managing the sales team.★ Designed and implemented a strategic business plans that expanded company’s customer base and ensured it’s strong presence.★ Owned.
Jun 2019 - Aug 2019
Mail Handler Assistant
★ Directed packages to load and unload as needed.★ Sorted and cancelled mail using relevant machinery.★ Prepared large batches of mail for distribution.★ Distributed mail to various carriers as per requirements.★ Operated copy machine and other office equipment.★ Made occasional deliveries and enhance productivity.
Feb 2018 - Nov 2018
Machinist
General Motors Corporation
★ Reviewed samples, drawings and instructions to understand specifications of output.★ Performed routine machine maintenance and repaired minor damages.★ Planned the sequence of necessary actions for the completion of daily tasks.★ Selected appropriate machines and positions and loaded it.★ Monitored machine while working to adjust the feed, maintained.
May 2016 - Jun 2017
Sales
Home Depot Corporation
★ Led and motivated staff to improve sales and customer service with clients.★ Designed and implemented strategic plans to reach sales targets.★ Cultivated lasting relationships with customers to grow customer loyalty.★ Developed and promoted weekly, monthly and quarterly sales objectives.★ Drafted detailed and accurate sales reports.★ Work with customers.
Feb 2016 - May 2016
Transportation Security Officer
Transportation Security Administration
★ Screened passengers, cargo, and bags for prohibited and dangerous objects and materials.★ Maintained efficient passenger traffic flows through airport security checkpoints.★ Monitored airport security measures as per requirements.★ Reported potential security vulnerabilities and weaknesses.
Sep 2015 - Feb 2016
Sales
Sears Corporation
★ Assessed customers needs and provide assistance and information on product features.★ Estimated sales volume and profit for current and new products.★ Established sales training program to train new employees.★ Met with sales managers to assess company performance.★ Provided advice to clients regarding particular services. ★ Assisted the use and.
Mar 2015 - Sep 2015
Asset Protection Specialist
Best Buy Corporation
★ Monitored the premises for any thefts and fraud activities.★ Ensured that no merchandise leaves the premises without payment.★ Developed in-depth knowledge of department operations and security systems.★ Responded to alarms according to company guidelines.★ Identified and communicated any suspicious activity to the senior management.★ Investigated frauds.
Jun 2014 - Mar 2015
Sales
Home Depot Corporation
★ Assessed costs, competition, and supply and demand to identify selling prices.★ Communicated the value proposition through sales proposals and presentations.★ Understand territory based sales trends to enhanced sales factor.★ Reported on forces that shifted tactical budgets and strategic direction of accounts.
Apr 2011 - Jun 2014
Team & coworkers
Colleagues at Rivian
Other employees you can reach at rivian.com. View company contacts for 2511 employees →
TH
Terry Herron
Colleague at RivianGreater Bloomington, Illinois Area, United States
View →
AQ
Azfar Quddoos
Colleague at RivianAtlanta Metropolitan Area, United States
View →
JG
Juan Gallardo
Colleague at RivianLos Angeles Metropolitan Area, United States
View →
RM
Ryan Morris
Colleague at RivianSeattle, Washington, United States, United States
View →
PS
Puchong Sam Netikosol
Colleague at RivianLos Angeles Metropolitan Area, United States
View →
LA
Luis Alfonso C.
Colleague at RivianNormal, Illinois, United States, United States
View →
JW
John Woodford
Colleague at RivianNew York City Metropolitan Area, United States
View →
AB
Ashley Bronkala
Colleague at RivianHeyworth, Illinois, United States, United States
View →
EM
Evan Morgan
Colleague at RivianCorona, California, United States, United States
View →
RK
Rick Kilgore
Colleague at RivianWyandotte, Michigan, United States, United States
View →
Terry Herron
Colleague at RivianGreater Bloomington, Illinois Area, United States
View →
AQ
Azfar Quddoos
Colleague at RivianAtlanta Metropolitan Area, United States
View →
JG
Juan Gallardo
Colleague at RivianLos Angeles Metropolitan Area, United States
View →
RM
Ryan Morris
Colleague at RivianSeattle, Washington, United States, United States
View →
PS
Puchong Sam Netikosol
Colleague at RivianLos Angeles Metropolitan Area, United States
View →
LA
Luis Alfonso C.
Colleague at RivianNormal, Illinois, United States, United States
View →
JW
John Woodford
Colleague at RivianNew York City Metropolitan Area, United States
View →
AB
Ashley Bronkala
Colleague at RivianHeyworth, Illinois, United States, United States
View →
EM
Evan Morgan
Colleague at RivianCorona, California, United States, United States
View →
RK
Rick Kilgore
Colleague at RivianWyandotte, Michigan, United States, United States
View →
3 education records
Marcus H. education
Computer And Information Systems Security/Information Assurance
High School Diploma
John Glenn High School
Criminal Justice
FAQ
Frequently asked questions about Marcus H.
Quick answers generated from the profile data available on this page.
What company does Marcus H. work for?
Marcus H. works for Rivian.
What is Marcus H.'s role at Rivian?
Marcus H. is listed as Sr. Field Specialist at Rivian | Service Manager | Project Manager | Customer Service Representative | at Rivian.
Where is Marcus H. based?
Marcus H. is based in Dearborn, Michigan, United States while working with Rivian.
What companies has Marcus H. worked for?
Marcus H. has worked for Rivian, Evolution, Auto Club Group Aaa, Meijer, and United States Postal Service.
Who are Marcus H.'s colleagues at Rivian?
Marcus H.'s colleagues at Rivian include Terry Herron, Azfar Quddoos, Juan Gallardo, Ryan Morris, and Puchong Sam Netikosol.
How can I contact Marcus H.?
You can use AeroLeads to view verified contact signals for Marcus H. at Rivian, including work email, phone, and LinkedIn data when available.
What schools did Marcus H. attend?
Marcus H. holds Computer And Information Systems Security/Information Assurance from Henry Ford College.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Marcus H. you were looking for.
View similar profiles
