A goal-oriented Service Manager and Project Manager with excellent analytical, interpersonal and problem-solving skills. Being an experienced professional, I have a strong grip in delegating, tracking, reviewing and measuring results related to my field. Moreover, I am an expert at strategic planning, technical support, customer satisfaction, risk mitigation and IT, information analysis and sales processes, leveraging from varied agile frameworks to facilitate alignment of project management and sales solutions to organizational strategic goals.Currently, I am working as a Service Manager at Evolution, where I am providing my professional service management services. I can diagnose and troubleshoot technical issues, including account setup, hardware, software, and network configuration. Due to my professional experience, I can ask customers targeted questions to understand the root of the problem, estimate budgets, follow timeframes and track sales issues through resolution, within agreed time limits.I have become well versed to escalate unresolved project issues, research sales solutions and prioritize several open issues at one time. I can enhance the company’s reputation by accepting ownership for accomplishing new requests and exploring opportunities to add value to the sales and project management accomplishments. Furthermore, I can follow up with clients to ensure their software systems are fully functional. I can review complex technical documents and take appropriate actions according to specific guidelines. I have sound knowledge to train team members, understand customer requirements and quotas in alignment with business objectives.After having professional work experience, I feel proud to have a strong grip related to my field. Lastly, I am a confident, responsible and convincing person with the ability to communicate professionally at all levels within the organizations.