Marcus H. Email & Phone Number

Berwyn, Pennsylvania, United States

Managed large volume of inbound/outbound calls; generate sales leads and upsell opportunities in Syracuse, Atlanta, Dallas and New York/New Jersey Metro territories.Built sustainable relationships and trust with customers through open, proactive communication via phone and emails.Provided accurate, valid, and complete information by using the right methods/tools with experience in Salesforce, SAP, OMB, and BillTrust systems.Provided appropriate solutions and alternatives within deadlines and provide follow up to ensure proper resolutions.

Oaks, Pennsylvania, United States

Scheduled daily production of pre-hung door units to ensure on-time delivery of customerorders.Worked with sales team and dispatchers to schedule pick-ups and deliveries.Arranged the transfer of material from different locations to fulfill customer orders.Ordered and received stock and special-order materials for production.Worked closely with the Shop Foreman to track order progress throughout the day.Used Epicore software extensively to schedule production, order/receive goods, and modifyorders

King Of Prussia, Pennsylvania, United States

Telecommunications with web-based supportCustomer Service solutionsAdministrative Assistance in Processing