Marcus Hall

Marcus Hall Email and Phone Number

Fleet Business Development Manager (Midwest) @ One Nexus Group
Wheaton, IL, US
Marcus Hall's Location
Wheaton, Illinois, United States, United States
Marcus Hall's Contact Details

Marcus Hall personal email

n/a
About Marcus Hall

Marcus Hall is a Fleet Business Development Manager (Midwest) at One Nexus Group. He possess expertise in customer service, salesforce.com, microsoft excel, leadership, microsoft office and 19 more skills.

Marcus Hall's Current Company Details
One Nexus Group

One Nexus Group

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Fleet Business Development Manager (Midwest)
Wheaton, IL, US
Website:
spothero.com
Employees:
159
Marcus Hall Work Experience Details
  • One Nexus Group
    Fleet Business Development Manager (Midwest)
    One Nexus Group
    Wheaton, Il, Us
    View
  • Spothero
    National Account Executive
    Spothero Jan 2022 - Present
    Chicago, Illinois, United States
    View
  • Spothero
    Supply Growth Mgr.
    Spothero Nov 2020 - Aug 2021
    Chicago, Illinois, United States
    View
  • Spothero
    Growth Manager
    Spothero Dec 2019 - Jan 2021
    View
  • Spothero
    Supply Growth Mgr
    Spothero Mar 2017 - Jan 2021
    Chicago, Illinois, United States
    View
  • Spothero
    Airports - Account Executive
    Spothero Nov 2019 - Nov 2020
    Chicago, Illinois
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  • Spothero
    Senior Hero
    Spothero Jun 2017 - Nov 2019
    Greater Chicago Area
    - Provide immediate assistance to support employees during real time customer inquiries. Assistance including, but not limited to, refund/compensation approval, customer escalations, and issue resolutions.- Collaborated with leadership to refine Hero Day Training program for employees outside of support department. Delivered training with emphasis on keeping said employees, along with upper management, knowledgeable with current support policies and procedures.- Work directly with outside contracted support team (Five Star) leadership, to provide training for employees, including de-escalation tactics, service level improvement, and QA policy/procedure.
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  • Couponcabin.Com
    Director Customer Support
    Couponcabin.Com Jun 2016 - Feb 2017
    Greater Chicago Area
    -Navigate customer inquiries, issues and feedback through CouponCabin US based support team as well as India based contractual representatives, ensuring quality resolutions in line with CouponCabin terms and procedures.-Communicate weekly/monthly, with CEO, in areas of reporting including Customer Support first response time, Customer Satisfaction (CSAT), Quality Assurance and process changes/updates put in place to ensure highest levels of support-Increased areas of Initial Response Time and Customer Satisfaction (CSAT), by 35%, to :45 minutes and 94% respectively, within initial 4 months.
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  • Groupon
    (Team Lead) Customer Support Manager
    Groupon Oct 2014 - May 2016
    Greater Chicago Area
    Directly oversee team consisting of 15+ Groupon support representatives. Facilitate growth and individual development within the position while focusing on team values and forging a solid knowledge of Groupon policy within a 30 day time frame, exceeding team Quality Assurance levels of 93% and productivity levels of 95%.Responsible for assisting with initial roll-out and training/management of work from home program in the Groupon Customer Support Department. This 6 month period consisted of the onboard process, equipment knowledge and training in Groupon policy and procedures. Overall, managing and supervising over 120 new hire employees at our Hebron, KY. site resulting in over 85% retention. Initiated direct change within Groupon Goods services highlighting areas focused primarily in support to customer language as well as return and sale policy resulting in a 35% increase of “one-touch” issue resolutions via email correspondence.
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  • Groupon
    Customer Service Assistant Mgr. / Team Coach
    Groupon Mar 2014 - Oct 2014
    Chicago
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  • Groupon
    Customer Support
    Groupon Mar 2012 - Mar 2014
    Chicago, Illinois
    Provided immediate customer service for Groupon consumers and merchants relating to technical, user and product issues. Worked directly with new employment and management to ensure proper training and adherence to company policies.
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  • Dxp Enterprises, Inc.
    Purchasing And Inventory Manager
    Dxp Enterprises, Inc. Mar 2008 - May 2011
    Cleburne, Texas
    Working with local and out of state natural gas and oil sites, provided up to minute part inventory and shipping capabilities to ensure an approximate timetable for immediate and future repairs.
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  • A.I. Friedman
    Project Expeditor
    A.I. Friedman Feb 2005 - Aug 2008
    Greater New York City Area
    Ensured up to date pricing, delivery times and inventory for NYC business' in the advertisement industry. This included weekly and daily reports reflecting the above details as well as pipeline reports for future shifts and adjustments in supply and demand.
  • Us Navy
    Machinist Mate
    Us Navy Nov 1999 - Nov 2004
    Yokohama, Kanagawa, Japan
    Served as Top Watch for 1200PSI steam plant on board USS Kittyhawk CV-63. Managed over 35 personnel, and delegated responsibilities as needed. Ensured proper steaming and safety procedures in both combat and peace time situations. Directly responsible for repairs, reporting, and operational readiness updates for personnel and equipment.
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Marcus Hall Skills

Customer Service Salesforce.com Microsoft Excel Leadership Microsoft Office Employee Training Improvisation Social Media Management Sales Customer Escalation Management Google Docs Expediting Military Experience Social Media Marketing Creative Problem Solving Creative Strategy Event Planning Engineering Engineering Management Shipping Shipping Systems Improvisational Comedy Logistics

Marcus Hall Education Details

Frequently Asked Questions about Marcus Hall

What company does Marcus Hall work for?

Marcus Hall works for One Nexus Group

What is Marcus Hall's role at the current company?

Marcus Hall's current role is Fleet Business Development Manager (Midwest).

What is Marcus Hall's email address?

Marcus Hall's email address is mh****@****pon.com

What schools did Marcus Hall attend?

Marcus Hall attended The University Of Texas At Arlington.

What are some of Marcus Hall's interests?

Marcus Hall has interest in Improvised Comedy, Local Volunteering, Veterans Charities, Hunting, Fishing.

What skills is Marcus Hall known for?

Marcus Hall has skills like Customer Service, Salesforce.com, Microsoft Excel, Leadership, Microsoft Office, Employee Training, Improvisation, Social Media, Management, Sales, Customer Escalation Management, Google Docs.

Who are Marcus Hall's colleagues?

Marcus Hall's colleagues are Roger Boylan, Oliner Garcia, Matthew Rosko, Darryl Martin-Davis, Amit Chavhan, Tim Dougherty, Lauren Peña.

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