Marcus Hall Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

• Serve as a liaison between IT and other business departments to remove roadblocks with service requests.
• Provide mentoring and coaching to the other Help Desk Administrators on the team.
• Manage the service desk to ensure requests are updated and completed in a timely manner.
• Maintain compliance and security for Hi-Trust and Soc II.
• Provide auditors with evidence of processes and security compliance annually.
• Develop SLA’s to ensure that issues and requests are handled promptly.

Houston, Texas, United States

• Support our internal users to ensure their technology is working effectively.
• On-Boarding, Setting up new accounts, equipment, and access for all new hires.
• Off-Boarding, Removing Access and ensuring all equipment is returned and wiped for all terminated employees.
• Administer account access for all user accounts using Active Directory, G-Suite, Jira, Slack, and other platforms approved by the company.
• Maintain Asset Management and track all assets for all users in the company.
• Follow HIPAA compliance and ensure all user groups that have PHI access to member information have the correct restrictions on their machines.

Sugar Land, Texas

Repairing relationships with the customer base by troubleshooting issues with Mac systems and iOS devices. Was able to repair broken hardware on both iPhones and Macs. Gained all Certifications required to be able to work on Mac based machines and Operating Systems. Working closely and collaborating with members of a team to accomplish a goal to help our.

Sugar Land, Texas

Repaired relationships with our customer base. Customer service focused and action oriented, Required to be able to multitask and work with multiple customers at once to help troubleshoot and repair iOS specific devices. Certified in iOS and on iOS based devices. Worked closely with a team to achieve the goal of helping our large customer base. Mentor and.

Sugar Land, Texas

Developed and acquired a large knowledge about Apple products and was required to be able to translate that to a customer without using technical language. Created owners through sales and educating customers on Apple products and how it could benefit their life. Taught workshops on Apple products to customers to help them gain a better understanding on.

Houston, Texas Area

We are a production company specializing in cinematic video and offer photography services for all needs. From weddings, to business promotions, to music videos and short films. We are passionate about creating the best artistic visual and capturing memories to remember for generations to come.

Houston Area, Texas

Houston Area, Texas

Customer service focused. Responsible for greeting and seating customers in a timely manner. Responsible for answering the calls and taking orders over the phone. Responsible for closing out tables and accepting payments along with making sure servers were getting the tips that were left for them.

Certifications, Information Technology

Computer And Information Systems Security/Information Assurance