Marcus Hardy Email & Phone Number

United States

Enhance organizational efficiency by providing comprehensive support across the board, including direct assistance to chief of staff for two pivotal federal organizations. Ensure optimal schedule management as the point of contact for Chief Administrative Services Officer and Associate Administrator of the Office of Administrative Services and the Office of Strategic Communication within the US General Services Administration for better time management and organization. Drive payroll accuracy and timely submission of timesheets through meticulous timekeeping report management. Build interagency collaboration within GSA by organizing and scheduling meetings and enhancing communication and project coordination.Here are some of my key achievements:● Assist the Office of Client Engagement and Public Affairs Division with operational tasks as a member of the operations team ● Enhance event management efficiency using Salesforce for planning and execution.● Improve HR operations by assisting in recruitment and coordinating interviews.● Execute travel management and reporting by leveraging Concur as a super user.● Streamline onboarding processes for new team members, reducing time-to-productivity.● Plan and execute the administrative logistics for Office of Strategic Communication

United States

Supported Vice Presidents of Operations by optimizing calendars and improving time management and productivity. Handled high-volume email communications and scheduling, discerning priority issues and delegating other matters. Prepared materials for meetings, ensuring executives were well-informed.● Controlled travel and expense management using Concur.● Enhanced office operations through proactive management, office management, and troubleshooting.

Arlington, Virginia, United States

Supported the CEO, CFO, and COO as the point of contact and liaison by managing calendars, prioritizing tasks, and ensuring effective time management. Led project initiatives, including vendor management, and contract handling, to support senior leadership objectives. Coordinated Board and other committee meetings, ensuring comprehensive preparation and follow-through.● Maintained seamless office operations with effective inventory control, office management, mail distribution, and supply management.● Achieved operational cost savings of $1.5K monthly by reducing office supply expenses.● Designed solutions for office challenges, improving infrastructure and security.● Led a construction project to completion on time and within budget.● Cultivated relationships and optimized donor engagement using CRM software.

Arlington, Virginia, United States

Provided a high level of service for both customers and fellow co-workers. Conducted communications professionally through email and phone. Maximized efficiency in processing customers through collaboration with other department heads. Balanced accounts, processed payments, and conducted audits. Selected contributions: ● Delivered great customer service and smooth operations by bridging the communication gap between various departments, which positively impacted guest satisfaction and overall operational efficiency. ● Ensured accurate accounts balance and processing of payments through end-of-day audits to guarantee integrity in finances and reporting.● Quickly grasped night audit procedures and took responsibility for the accounting process, contributing to the efficient closing of financials daily.

Washington, District Of Columbia, United States

At the Georgetown University Hotel and Conference Center, I delivered top-notch customer service, enhanced guest satisfaction, and worked with various departments to improve operational efficiency as a Front Desk Associate. Key achievements: ● Enhanced guest experience through professional communication and efficient service delivery, collaborating with various departments to streamline operations and ensure customer satisfaction.● Developed and implemented night audit procedures, ensuring accurate end-of-day accounting and maintaining financial integrity.

Beltsville, Maryland, United States

Upper Marlboro, Maryland, United States