Marcus Hart

Marcus Hart Email and Phone Number

Solutions Advisor at FedEx @ FedEx
memphis, tennessee, united states
Marcus Hart's Location
Memphis Metropolitan Area, United States
Marcus Hart's Contact Details

Marcus Hart work email

Marcus Hart personal email

About Marcus Hart

Dependable, outgoing, and innovative IT Analyst/Software Developer with more than 15 years of extensive cumulative experience in Business Analysis and Software Development. I am a proactive leader who excels in communicating, resolving problems, and troubleshooting both hardware and software while using natural abilities in analyzing concerns and developing appropriate solutions within reasonable timeframes. I have demonstrated keen abilities in work prioritization, conflict resolution, process development, technical training, and interpersonal relations. I am also experienced in working in all phases of the SDLC and Agile. Specialties: Six Sigma Green Belt/ Analyst Skills/ Salesforce Admin Certified/Project Management/Product Managment/Software Developer

Marcus Hart's Current Company Details
FedEx

Fedex

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Solutions Advisor at FedEx
memphis, tennessee, united states
Website:
fedex.com
Employees:
185027
Marcus Hart Work Experience Details
  • Fedex
    Software Developer Advisor
    Fedex Sep 2022 - Present
    Collierville, Tennessee, United States
    · Transform data into actionable insights to help Sales better manage their territory and customer health by using Salesforce CRM Analytics. · Designed the Territory Management Dashboard which gives Sales a holistic view of customers within their territory, customer volume, revenue, average daily volume, and shipping category breakdown. This simplified view is embedded within Salesforce. · Worked with all Sales Segments including Field, Regional, and Global to create a KPI Dashboard with CRM Analytics highlighting key metrics. Collected business requirements, created the recipe, designed the report and provided training to Sales on how to utilize the new tool. · Analyze complex data sets to identify trends and create visualizations that facilitate data driven strategies. Created dashboard to track and research missorted packages that were occurring at our main hub. The root cause was identified from the analysis and contributed to reduce missorted packages by 75% in Q2 - FY 24.
  • Fedex
    Software Developer Advisor
    Fedex May 2016 - Sep 2022
    Memphis, Tn
    · Customized Salesforce to meet the business requirements for our Global Sales Teams including Opportunities, Leads, Users, Cases, workflows, object maintenance and page layouts.· Launched a redesigned Case Management System for Sales reducing the service level for case resolution by over 68% for each of the Sales Segments and case categories. Case tier and escalation was implemented via Flows and Triggers. · Created and designed reports using · Stayed up to date on new features while determining quick wins that will enable Sales to better serve our external customers. · Coordinated and facilitated with Regional Sales Reps, business analysts, and project managers to create solutions which improved sales processes, reduced corrupt selling time, customer engagement, and operational efficiency.· Facilitated Agile related meetings including daily standups, sprint planning, retrospective and demo reviews to ensure projects timelines are executed.
  • Fedex
    Sr. Project Process Analyst
    Fedex Nov 2011 - May 2016
    Collierville, Tn
    FEDEX | PROJECT PROCESS ANALYST | TECHNOLOGIES | NOVEMBER 2011 – MAY 2016· Guided our field Technology Consultants with project planning, implementation, and support services which helped to enable the success of our external customers and business partners.· Served as the Lead Planner for FSMS software and reduced software defects by 35% by implementing an Agile approach. · Collaborated with business staff from all regions to gather software requirements for future releases while achieving an 100% release date success rate.

Marcus Hart Skills

Visio

Marcus Hart Education Details

Frequently Asked Questions about Marcus Hart

What company does Marcus Hart work for?

Marcus Hart works for Fedex

What is Marcus Hart's role at the current company?

Marcus Hart's current role is Solutions Advisor at FedEx.

What is Marcus Hart's email address?

Marcus Hart's email address is ma****@****ail.com

What schools did Marcus Hart attend?

Marcus Hart attended Dowling College, The University Of Memphis, The University Of Memphis.

What skills is Marcus Hart known for?

Marcus Hart has skills like Visio.

Who are Marcus Hart's colleagues?

Marcus Hart's colleagues are Rhonda Spiller, Loops Garcia, Lakeisha Johnson, Timothy Cawby, Osvaldo Gomez, Harsimran Singh Anand, Do Tien Dung.

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