· Transform data into actionable insights to help Sales better manage their territory and customer health by using Salesforce CRM Analytics. · Designed the Territory Management Dashboard which gives Sales a holistic view of customers within their territory, customer volume, revenue, average daily volume, and shipping category breakdown. This simplified view is embedded within Salesforce. · Worked with all Sales Segments including Field, Regional, and Global to create a KPI Dashboard with CRM Analytics highlighting key metrics. Collected business requirements, created the recipe, designed the report and provided training to Sales on how to utilize the new tool. · Analyze complex data sets to identify trends and create visualizations that facilitate data driven strategies. Created dashboard to track and research missorted packages that were occurring at our main hub. The root cause was identified from the analysis and contributed to reduce missorted packages by 75% in Q2 - FY 24.

· Customized Salesforce to meet the business requirements for our Global Sales Teams including Opportunities, Leads, Users, Cases, workflows, object maintenance and page layouts.· Launched a redesigned Case Management System for Sales reducing the service level for case resolution by over 68% for each of the Sales Segments and case categories. Case tier and escalation was implemented via Flows and Triggers. · Created and designed reports using · Stayed up to date on new features while determining quick wins that will enable Sales to better serve our external customers. · Coordinated and facilitated with Regional Sales Reps, business analysts, and project managers to create solutions which improved sales processes, reduced corrupt selling time, customer engagement, and operational efficiency.· Facilitated Agile related meetings including daily standups, sprint planning, retrospective and demo reviews to ensure projects timelines are executed.

FEDEX | PROJECT PROCESS ANALYST | TECHNOLOGIES | NOVEMBER 2011 – MAY 2016· Guided our field Technology Consultants with project planning, implementation, and support services which helped to enable the success of our external customers and business partners.· Served as the Lead Planner for FSMS software and reduced software defects by 35% by implementing an Agile approach. · Collaborated with business staff from all regions to gather software requirements for future releases while achieving an 100% release date success rate.