Marcus Hooks Email & Phone Number

Greater Los Angeles Area

Responsibilities: • Oversee a group of 10 7-Eleven stores ($10-20 million in revenue)• Lead, consult with and influence store operators and/or franchisees to develop, update and execute operational plans and strategies, including; merchandising, fresh food concepts, fuel sales, guest experience and store operational infrastructure• Monitor and ensure accountability for all aspects of store operations, providing advice, coaching and assistance to store management..• Recruit, hire, develop and retain top talent within the market to ensure appropriate staffing levels at all corporate stores• Ensure key processes are in place through store visits, store/staff evaluations and data analysisAccomplishments:• 2 times Field Consultant of the Quarter 2011 , 1st and 3rd quarter winner Market 2173

Torrance. Ca

Responsibilities:• Marketing through multiple channels to increase community awareness on Liberty Mutual and our products/services• Ensuring current clients have proper coverage for; Life, Auto, and Home Owner’s Insurance• Increasing business by prospecting for new clients and reviewing current policies • Continually stay current with industry and corporate changes • Balance the challenges of marketing and selling products to prospective clientsAccomplishments:• #18 on the yearly Top 25 Highest Premium Report (Life Insurance) Pacific Region• 3 times Highest Premium-Report (Life Insurance) Pacific Region

Greater Los Angeles Area

Responsibilities:• Strategically marketing credit unions, insurance companies, and daily rental branches• Effectively communicating with the intent to inform and influence buyer’s decisions• Building and maintaining long-term relationships to create customer satisfaction• Entering, updating, and conducting timely follow-up calls on all leads• Managing the PO’s and credit applications process for all client base• Scheduling, documenting, and communicating all marketing activities with management Accomplishments• “Hat trick” award for August 2004, sold 3 cars in 1 day.

Greater Los Angeles Area

Responsibilities:• Ran and effectively managed a fleet of over 2,000 vehicles (largest Enterprise location LAX)• Managed, grew, and effectively operated rental branches in the South Bay• Trained, developed, and motivated over 40 employees• Learned, implemented, and excelled at principles of salesmanship, leadership, and success, through; maintaining a positive attitude, setting goals, assisting in employee development, and motivating branch moral. • Planned events to maintain corporate accounts and community relationsAccomplishments:• 5 Service Quality Awards– for highest customer service satisfaction % at a branch level• 3 Impact Player Awards – for top sales, leadership, and overall performance by an individual

Bachelor'S Degree, Business Administration And Management, General/ Computer Information Sytems, Double Major

Activities and Societies: Facilitator at Ropes Course, Valley City, ND. University Football Team

Associate'S Degree, General Studies