Marcus Hudson Email & Phone Number

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

IT Support & Managing UX Group Macintosh equipment Software management support individually and with team collaborationsRemote support. Triage and isolate issues using Jamf Pro. Onboarding/AD configuration on Macintosh computers On-Call Technician Supporting multiple groups within the OrgServiceNow ticketing system oversea L1 Escalations

Richfield, Minnesota

Macintosh Systems Administrator experience Macintosh management including maintaining image, application packaging and deployment, utilizing the Jamf Pro Suite and Inventory management.Helpdesk - Oversaw help desk tickets escalation either software or hardware task that L1 request additional support, also provides phone support for field techs.ACMT certification & GSX knowledgeCreating knowledge articles for hardware & softwareRemote & Traveling Technician Hardware take apart repairs- utilizing Excell part request procedures and Apple GSX services repairing Macintosh computers within one to two days.

Greater Minneapolis-St. Paul Area

Technology support on-site Supporting 600 students + faculty members. Software troubleshooting tickets ( Hardware ) as well as functional Apple / MacBook Air questions to answer.experience working with SmartBoards, presentations, AV management conferences, etc. for the school.Repaired and packaged and shipped parts. (GSX item request/fulfillment)Walk-Up Service

Greater Minneapolis-St. Paul Area

Diagnosed hardware and software issues and completed repair process. • Managed extensive repair queue ensuring repairs were completed in an efficient manner.• Maintained communication with customers and provided timely status updates. • Coordinated the simultaneous needs of both internal and external customers.• Operated independently with little to no oversight by management.• Ensured high level of customer service.Experience working with over 25+ coworkers on a day to day basis. - iOS Mobile Device Certification ACMT- ACMT Apple Certified Macintosh Technician

Greater Minneapolis-St. Paul Area

-Information Technology Specialist -Provide service for Macs and PCs on college campus for students and staff members. -Diagnose hardware, software issues in person providing a multiple solution. -Repairing on site/ Backing up and restoring OS systems. -Using Apples mail-in service (if needed) and CPS repair options for members of the university. -Retail environment sale Macs, PC, and iPad. Extended warranty. -Manage Student workers. -Apple Basic Workshops for university member and pubic. -GSX and Repairshopper (Work software).

Brooklyn Park

· Provide support for escalated incident tickets via ServiceNow ticket system, remotely or by phone.· Set up and configure installations and updates of all necessary software and applications across Windows, Linux, Macs, iPad, Chromebooks and Android.· Troubleshoot issues regarding connectivity, applications, and software across the aforementioned devices.· Document technical notes regarding troubleshooting steps, procedures and outlining standards of best practices.