With 20 years of real-world experience, I've learned that success often requires diving into the unknown and embracing challenges head-on. If you're after someone who's not afraid to roll up their sleeves, learn, and adapt in a constantly evolving landscape, then you've landed on the right profile.Growing up, I was that kid always dismantling things to see how they worked. That curiosity hasn't faded; I still find myself asking 'why' more often than not. But I've also learned that no challenge is insurmountable when you're armed with determination and a willingness to exhaust all resources when needed.My career journey kicked off in customer service and management roles, where I quickly discovered my knack for leading teams and driving results. Whether it was boosting sales figures or turning around customer satisfaction scores, I thrived on the opportunity to make a tangible difference. Even in independent working environments, my dedication always shone through, earning me a reputation for going above and beyond to keep clients happy.Fast forward to today, I'm still on a journey of growth. From tinkering with car audio hardware, mobile phone hardware and building my own pc to DIY home plumbing projects, I've always been willing to dive in and figure things out. This same spirit led me to pursue my first tech role, whether it meant continuing education at Per Scholas or taking on challenges like the Cloud Resume Challenge to showcase my abilities. One thing remains constant: my passion for learning and my eagerness to tackle whatever challenges come my way.Technical Skills:Operating Systems: Windows, Linux, MacProgramming Languages: Python, C++, Java, HTML, CSS, JSON, YAML, BashSoftware: Microsoft Office, Google SuiteCloud: AWS CLI Installation and Configuration, AWS Systems Manager, Amazon S3 for Website Hosting, Amazon EC2 Instances Management, AWS Lambda, AWS Auto Scaling, AWS Config, AWS CloudTrail, AWS CloudWatch, AWS Budgets, AWS Cost Explorer, AWS Trusted AdvisorSecurity: Basic Security Principles, Network and Systems Security, Data Protection and Encryption, AWS IAM, AWS Network Firewall, EC2 Instance MonitoringNetworking: Networking Basics and Concepts, AWS VPC Setup and Management, Internet Protocols, Subnetting and IP Address Allocation, Networking TroubleshootingDatabase: Amazon RDS, Aurora, DynamoDB, Data Organization and Retrieval, Data Manipulation , Querying Data, Database TablesLinux: Linux Basics and Shell Scripting, File Management, User and Group Administration, Cli Process Management
Currently Seeking New Opportunities
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It SpecialistCurrently Seeking New Opportunities Feb 2024 - PresentBaltimore, Maryland, United States
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Class A Vehicle OperatorLgx Services Llc Dec 2022 - Feb 2024Baltimore, Maryland, United StatesUtilize Amazon's mobile technology for precise navigation and timely deliveries across a 400-mile radius from Baltimore, MD.Sustain open communication and maintain eye contact with fellow motorists to prioritize safety.Guarantee adherence to Federal and State regulations by conducting pre-trip and post-trip inspections, as well as documenting and reporting any damage or mechanical issues.Maintaining seamless communication with the dispatch team in response to scheduling or operational issues. -
Licensed Customer Solutions SpecialistAllstate Jan 2020 - Jan 2021Charlotte, North Carolina, United StatesAddressed 35-50 inquiries daily by employing research, collaborative problem-solving, and interpretation of policies, rules, and regulations.Enhanced revenue by providing tailored recommendations for services and products that align with the customer's requirements.Achieved increased customer satisfaction by utilizing resources to avoid call escalation. Maintained security of customer’s personal information with authentication processes and secure payment services. -
Delivery Service AmbassadorPeapod Dec 2015 - Dec 2019Baltimore, Maryland AreaEnsured the delivery of between 15-25 orders dailyDemonstrated effective communication to meet and surpass overall client satisfaction. Effectively managed competing priorities while meeting delivery deadlines and upholding the quality of goods and service.Worked in cooperation with management and offsite service representatives to address customer concerns. -
Business Operations ManagerRite Aid Nov 2005 - Jan 2016Washington D.C. Metro AreaDeveloped and managed teams comprising 15-20 employees, cultivating a service-oriented culture in a dynamic, customer-facing environment.Increased EBITDA by vigilantly overseeing expense reduction, sales growth, inventory management, and shrink reduction.Guaranteed efficient scheduling of the workforce to align with business requirements and meet labor objectives.Applied relevant laws and regulations in partnership with human resource colleagues to conduct employee interviews, support development, provide coaching, and, when required, manage terminations.
Marcus Dickerson Education Details
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Computer Science
Frequently Asked Questions about Marcus Dickerson
What company does Marcus Dickerson work for?
Marcus Dickerson works for Currently Seeking New Opportunities
What is Marcus Dickerson's role at the current company?
Marcus Dickerson's current role is It Support Specialist | Systems Administrator| Devops Engineer| security, Virtualization, AWS | Open to New Opportunities.
What schools did Marcus Dickerson attend?
Marcus Dickerson attended Per Scholas, Community College Of Baltimore County.
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