Marcus King Email & Phone Number

Boise, Id, Us

Boise, Idaho Area

• Maintain and monitor hardware and software requests• Assign Active Directory access for Citrix users• Deploy, install and troubleshoot software for corporate computers• Provide license management and vendor support for software and hardware• Process on-boarding hardware requests• Project management• Order corporate equipment for lifecycles• Citrix access and level 1.5 support• Repair, stage and troubleshoot retail equipment before it is deployed to retail stores e.g. servers, computers, switches, access points, point of sale and retail peripherals• Work with Linux, Unix, Mac and Windows OS's

Boise, Idaho Area

• Maintain and monitor hardware and software requests• Active Directory access• Software compatibility • Deploy and install software• Process on-boarding hardware requests• Work with Production Control Windows for application packages • Project management• Order Corp equipment for lifecycles

Boise, Idaho Area

• Take inbound calls and service tickets• Troubleshoot various issues for corporate and retail environment• Create knowledge documents• Work with Tier 2 Install Support / Engineers as a Tier 1 Service Desk liaison • Maintain desktop computers and test equipment for Tier1 Service Desk• Provide mentor coverage• Provide routine checks for retail location to troubleshoot and work on POS, Rx, wireless infrastructure and networked equipment

Boise Id

• Take inbound calls and service tickets. • Troubleshoot various issues for corporate and retail environment • Provide customer service