Marcus Knowles Email & Phone Number

Houston, Texas, United States

- Oversee community operations to achieve goals in customer satisfaction, occupancy, retention, NOI, and expense management.- Develop and implement strategic plans that exceed submarket occupancy and rent growth benchmarks, while driving creative marketing and social media strategies to boost property traffic.- Uphold Camden’s mission by ensuring exceptional service at every point of contact and fostering team accountability through clear communication of goals.- Lead and develop a skilled, customer-focused team through effective recruitment, coaching, and motivation, while encouraging continual learning and professional growth.- Build strong cross-departmental relationships to support a collaborative and positive work environment, reflecting Camden’s commitment to being a great place to work.- Stay informed on industry trends to continuously improve community performance and ensure compliance with Camden policies, safety standards, and relevant laws.- Oversee new development or community rehabilitation projects, providing property management insights and support, while maintaining a professional image at all times.

Houston, Texas, United States

-Built a team of highly motivated, skilled and productive individuals who work well with others. Consistently maintain professional quality of management, communication, and reporting.-Achieved the highest possible net operating income (NOI) through the implementation of effective cost control; revenue improvement efforts; and effective budget management-Maintained occupancy at or above 99% and collections at or above 98% of potential income.-Perform quarterly inspections and oversee a successful turn via pre-inspections, scheduling, and vendor bidding processes.-Responsible for timely submissions of all necessary paperwork for invoicing, payroll, hiring, etc.-Create and manage both Operating/Cap Ex budgets-Analyze existing operations and implement effective systems, strategies and processes to improve organizational performance.

Houston, Texas, United States

Houston, Texas, United States

-Collaborate with Community Manager in creating goals to better serve our customers, maximize performance and surpass our competitors -Utilize and establish creative marketing and social media strategies to increase property traffic-Serve as a leader for the leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals-Manage the sales process from start to finish by selling the value of the community features as they relate to customer needs-Maintain resident ledgers including posting rent payments and issuing charges, concessions and final account statements-Initiate all necessary lease violations, late rent notices and evictions as needed-Performs leasing activities including generating traffic, following up on leads, touring the community and closing sales-Monitor closing ratios, community leads and ensure accuracy of lease paperwork-Oversee the preparation of weekly market surveys of comparable and/or competing properties-Generate pricing for renewal offers and manage the renewal process-Use exceptional multi-tasking skills to streamline processes and effectively manage daily tasks of the sales team-Collaborate with team members to plan and organize resident events-Create and maintain excellent ongoing relationships with potential and current residents-Use problem solving skills and best judgement to handle unpredictable situations as they arise

Houston, Texas Area

-Generated over 2.5 million dollars in sales since January 2020-Demonstrated strong attention to detail while preparing lease documents, resident files, applications for approval and related bookkeeping tasks-Manage the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting units to ensure a great “move-in experience”-Use a customer focused attitude year round to ensure a smooth renewal process for existing residents-Utilize and establish creative marketing and social media strategies to increase property traffic-Support occupancy and retention goals by following up with potential and current residents-Use problem solving skills and best judgment to handle unpredictable situations as they arise-Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision

Houston, Texas Area

Houston, Texas

1600 Lamar St

Vue On Macgregor

University Of Houston

Help orient and train new booksellers on cashiering, ensuring a smooth acclimation to the store and our book selling culture.Ensure that procedures for fast cashiering are followed through the execution of Integrated Store Operations (ISO) standardsEnsure that operational standards are followed by accurately balancing registers, authorizing returns and exchanges, completing daily deposit

-Style Clients Hair-Perform Chemical Services-Manicures/Pedicures-Haircuts

University Of Houston

• Served as a leader, supporter, facilitator, and mentor to more than 9,000 new students in order to provide them with a seamless transition to the university.• Partnered with another Orientation Leader to facilitate several small groups ranging from 20-50 students per orientation session where they were provided with the resources, tools, and information they needed to be a successful student.• Administered Campus tours to new students and assisted them with locating their classrooms and other campus departments.• Assisted with the logistical execution of 21 orientation sessions • Served as a positive representative for the University of Houston and aced as a referral point for campus resources and student needs

Bachelor'S Degree, Human Development And Family Studies, General, Early Childhood-6Th Grade

Activities and Societies: Spirit of Houston, Coogs for Kids, Hispanic Business Student Association-Achieved Passing score.

High School, Cosmetology/Cosmetologist, General

Activities and Societies: National Honor Society, National Society for High School Scholars, Cosmetology Crew, Yearbook Committee, Class.