Marcus Lane Email & Phone Number

Raleigh, Nc, Us

United States

Raleigh, Nc

Raleigh, Nc

Raleigh-Durham, North Carolina Area

Raleigh, Nc

I provided tier 3 support for Exchange 2010, Outlook, OCS, and MobileIron issues. Had daily use of PowerShell to develop scripts to automate Exchange tasks and troubleshoot Exchange issues. I regularly used Exchange Toolbox, OWA, ECP, EMC, and IronPort for various troubleshooting issues and some use of Snapmanager for Exchange for backups. Managed users, policies, profiles and published apps for MobileIron. Regularly participated in bi-weekly changes for MobileIron and Exchange environments which include submitting change paperwork and implementation. Basic administration of RightFax such as setting up user or group accounts and support for Rightfax desktop client issues

Cary, Nc

I was responsible for the Global backup and Disaster Recovery team using Symantec Backup Exec 11d to 2012 to manage multiple backup jobs and locations globally. Designed and implemented CIS compliant group policies for windows environment using Nessus Application. Supported and maintained various Windows Server 2003 and 2008 services and products such as McAfee Email Gateway, Exchange 2003, OCS, WDS, AD/DNS/WINS/DCHP, and Spiceworks. Configured and deployed Windows Server 2003 and 2008 environments for applications and development.

Cary, North Carolina

Migration to Windows XP/7 desktop standardization(AD,DC,DNS,DHCP, group policy, etc) from a linux/LDAP environment. Managed Windows Server 2003/2008 installation,patching and support. Manage Microsoft Exchange 2010 with multiple domains and locations. Manage and troubleshoot Linux servers hosting Apache, Tomcat, and oracle. Implementation of a VMware Infrastructure environment to consolidate servers. Plan VoIP integration of acquired companies as well as infrastructure integration.

Served as first line of defense for all infrastructure systems (networks, servers, storage, telecommunications and ERP). Investigates recurring issues, performs trend analysis on system performance, bandwidth utilization, and system capacity. Performs or coordinates scheduled system maintenance such as operating system and application patches, driver and firmware updates, etc. Monitors system backups using disk, tape backup systems(commvault) and NetApp. Administrated server consolidation program through use of VMware products. Configuration and ongoing support of Android, Iphone/Ipad and blackberry/BES devices

Provided break/fix and media access control (MAC) support for over 500 employees at the Credit Suisse location. Maintained software support for Microsoft XP Professional, Microsoft Office and updated drivers. Received, configured and deployed new equipment as it arrived.