Marcus Langston Email & Phone Number

Chattanooga, Tennessee, United States

Chattanooga, Tennessee, United States

Duties and Responsibilities:• Review and address email messages and take appropriate actions.• Receive and address incoming calls via pre-defined call queues and satellite communications.• Access OEM websites to review action codes from units and take appropriate steps to resolution.• Maintain constant and concise communication with appropriate groups, including vendors and internal departments, regarding status of repair decisions and related issues.• Ensure all DOT/FMCSA Regulations, Local, State, and U.S. Xpress procedures and standards are followed.• Make proper notation of any occurrences handled using Cetaris Maintenance Software, AS400, and XPM.• Obtain estimates and scrutinize repair costs; authorize repairs and work performed.• Follow up for repair completion and payment.• Ensure all Warranty parts are shipped and tagged to appropriate terminal.• Code all RCC and WO events appropriately.

Chattanooga, Tennessee, United States

US Xpress (Regional Supervisor, Dedicated Operations) [04/01/2019 To 11/05/2019]• Matched power with customer shipping needs through equipment utilization to prevent deadhead and stale trailers.• Trained operations personnel on systems such as QTOPS, TMW, and XPM • Worked with accounts to receive all assigned lanes and commitment levels from shipping locations. • Developed a sense of trust and integrity with the customer• Managed aspects related to account and drivers • Provided on-time service; documented and communicated all service-related issues. • Insured fleet maintenance programs were current on tractors and trailers• Coordinated lot checks and reviewed trailer pools. • 80% Travel Required• Filled in as Transportation Manager upon assignment

Baytown, Texas, United States

US Xpress (Transportation Manager 1) [12/11/2017 To 04/01/2019]• Coordinated inbound trucks and trailers to meet customer requirements during start up.• Built/ maintained all customer information in XPM during start up.• Planned and confirmed all loads daily.• Managed all aspects (e.g., resolved complaints, reviews, payroll, home times, safety, terminations) related to drivers while ensuring that all company policies & procedures were adhered to. • Ensured that all fleet maintenance programs are current for both tractors and trailers. • Developed a sense of trust and integrity with our customer The Home Depot. • Accounted for all shipments both daily and weekly in service reports. • Engaged with necessary USX departments (e.g. billing, maintenance, payroll, etc.) ensuring smooth operation for this dedicated account.• Reviewed all credit collection and any aging reports to increase cash flow.• Worked to “right size” our fleet and trailer pool to improve utility during lower volume months.• Analyzed limited volume figures to forecast surges in business. • Managed all aspects of document control as it related to the account. • Sought appropriate guidance from leadership on matters that could negatively affect USX financially.• Cross-trained my backup in case of emergency. • On Call 24/7 • Maintained emails to XPM OPS TEAM to sort out user errors before submitting issues to IT.

Chattanooga, Tennessee, United States

US Xpress (Operations Training Specialist) [07/18/2017 To 12/11/2017]• Provided instruction to Dedicated Operations Department training participants both in-person and online.• Provided ongoing instruction on process mapping, retention, utilization, and all other subjects pertinent to Dedicated Operations • Conducted classes of varying duration (hour/day/week) for various software platforms. • Conducted classes of varying duration for specific positions to include but not limited to the following departments: Load Planning, Customer Service, and Account Supervisors.• Formulated and developed a teaching outline • Determined Instructional methods• Designed and developed training materials • Updated/ revised XPM operations software user manual• Updated/ revised XPM training modules.• Created SharePoint resource for Account Supervisors for remedial instruction • Travelled to various Dedicated Account locations to offer assistance and training

Chattanooga, Tennessee, United States

US Xpress (Account Supervisor 2) [07/18/2016 To 07/18/2017]• Supervised driver performance to ensure proper balance is achieved with both business and driver needs; based on evaluations make recommendations for performance documentation and terminations• Counselled drivers for performance related issues; Terminated drivers for performance related issues. • Responsible for addressing issues and disputes with drivers and developing an action plan to correct any issues • Maximized revenue through proper utilization methods• Maintained low driver turnover rate through effective leadership. • Planning trucks based on PTA/ Driver Ability to ensure on-time service. • Coordinated with other planners for assistance when needed to ensure on-time service is met for my customers.• Tracked and Worked with customers to receive assigned lanes and commitment levels from shipping locations• Worked with my drivers to develop an effective safety culture. This resulted in a drop in safety related issues. • Ensured driver’s and equipment are performing as necessary to ensure on-time service• Ensured all fleet maintenance programs are current on tractors and trailers • Ensured student drivers are trained correctly; meeting all of their requirements. • Documented and passed on all service related issues effectively • Worked directly with customer to resolve any issues.• Developed a sense of trust and integrity with both Home Depot and Libbey Glass.

Tunnel Hill, Georgia, United States

US Xpress (Fleet Manager)[02/19/2015 To 07/18/2016] • Managed drivers and create capacity availability by maintaining a seated truck count, accurate PTA and REDUCE DRIVER TURNOVER.• Built and maintained a strong relationships with drivers preventing turnover and improved utilization• Utilized tools and available data to increase driver performance • Utilized tools and available data to identify service issues. • Ensured on time service is met and failures communicated and documented • Promoted safety at every opportunity • Managed equipment for BPM/ Maintenance issues.• Ensured driver’s home-time requests are met. • Ensured compliance of company policies, fuel, routing, and home-time. • Documented all issues and pass word accordingly • [Worked with driver orientation department: teaching class on Operations Overview every Wednesday and Friday]• [Worked with process improvement for TPI project testing, and roll out instruction]

Chattanooga, Tennessee, United States

United States Marine Corps Howitzer Section Chief/Sergeant USMC[10/01/09 to 02/01/12]• Supervise movement and emplacement of the M777 medium towed howitzer• Supervise operation of the M777 medium towed howitzer during firing and movement to firing point• Supervise and instruct Marines during basic repairs and preventative maintenance on the M777 medium towed howitzer• Troubleshoot problems with M777 weapon system “on the fly” using degraded operations • Instruct 12 Marines to crew and operate all positions of the M777 medium towed howitzer effectively, and efficiently • Lead and mentor 12 Marines of Gun section 4• Senior Section Chief of Battery M 3/14: responsible for training other section chiefs and other noncommissioned officers to carry out their duties as stated above. ( SRB)

History

Education record