Marcus Legette Email & Phone Number

United States

Manage the integration of over 20 client organizations monthly, coordinating cross-functional support to ensure precise data entry and compliance within strict timelines.Streamlined data entry and integration processes, achieving a 15% reduction in processing time and elevating client satisfaction.Collaborated with teams across departments to customize solutions that met client requirements, maintaining a 98% accuracy rate and reducing escalations by 25%.Oversaw client communication during integration phases, setting clear expectations and delivering regular updates to align on goals and timelines.Conducted detailed quality checks on all client data inputs, reducing data errors by 30% and ensuring adherence to company standards and client specifications.Tracked integration progress using project tracking tools, providing weekly updates on milestones to ensure accountability and visibility for all stakeholders.Facilitated training sessions on system usage for clients and internal team members, achieving a 90% adoption rate for streamlined processes and tools.

United States

Processed 50+ customer transactions per day with efficiency and accuracy, ensuring a seamless service experienceResolved conflicts and de-escalate problems related to scheduling and billing issues, resulting in 99% review ratingGuided 250+ customers weekly through password resets and app/website navigation to access account informationResolved 10+ inquiries daily through live chat, email, and inbound/outbound calls to ensure customer satisfaction regarding user accountsDocumented customer interactions and maintained confidential records through ServiceNow to ensure accurate record-keepingResolve 50+ inquiries and complaints per shift, receiving positive customer feedback

Radnor, Pennsylvania, United States

Resolved 150+ customers issues per week by expeditiously using creative troubleshooting user devicesProvided personalized hardware, software, and service recommendations to an average of 25+ customers per shift based on their needs and the latest technologies and solutions offered by the companyResolved customer complaints related to the MyChart application, following up in a timely manner to ensure all issues were addressedPromoted from Tier I to Tier II tech support after 3 months due to excellent customer service and technical knowledgeCompleted call logs and produced call reports in the database according to procedure, ensuring smooth hand-off to teammates when issues were escalatedResolved technical issues and managed technical infrastructure for the office, which included supporting up to 30 staff workstationsDeploy software updates and security patches to ensure protection of sensitive data

Supervised 7 production lines, leading a team of 10-20 employees and 3 utility personnel to meet production goals in a fast-paced environment.Managed production scheduling and workforce planning to align with operational demands and maximize resource utilization.Monitored and recorded labor hours daily, ensuring accurate tracking of personnel resources and adherence to budgetary constraints.Enforced workplace policies and administered disciplinary actions when necessary, maintaining a productive and compliant work environment.Leveraged extensive knowledge of manufacturing techniques and production complexities, ensuring the safe and effective use of machinery, technology, and materials.Ensured adherence to ISP, cGMP, and ERP standards, maintaining compliance with industry regulations and company protocols.Prioritized and balanced multiple tasks, making strategic decisions to meet mission-critical deadlines and achieve production efficiency.Applied strong analytical skills and sound judgment to troubleshoot production issues, resolve problems, and implement process improvements.Fostered a collaborative and organized workplace through excellent planning, team-building, and organizational skills, contributing to a culture of continuous improvement and quality.

United States

It was my duty to lead and organize employees working on the Dell Line. We were responsible for connecting component parts inside of laptops, we also assemblied the laptop computers themselves and preped them for installaion into first responder vehicles.

United States

It was my duty to provide service to customers, takes orders, answers questions about the menu and food, sells the restaurant's food and drinks, takes payment, communicates orders with the kitchen staff, seats customers, and helps with customer service and cleaning.

Charlotte, North Carolina, United States

Working as a Line Leader is an essential part of the manufacturing industry, typically working in factories or other production facilities. I was responsible for supervising production in my department, primarily managing the performance of assembly line workers working on the line. Direct liaison between management and hourly employees.

Marion County, South Carolina, United States

My duties included filing reports and paperwork, and managing production assembly lines. Also, I overseen the varying of activities within the department. Overseen day-to-day teams' operation and performance. Delegated tasks and set project deadlines, also did regular performance evaluation.

Cyber Security

Associate Of Science (A.S.), System, Networking, And Lan/Wan Management/Manager

High School Diploma