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Industry-Leading Dealer Principal | Sales Expert | Customer-Centric ProfessionalI am a results-driven and highly accomplished Dealer Principal with a relentless passion for sales and a customer-centric approach. With a proven history in the industry, I have consistently achieved remarkable success by combining my ability in sales strategies, team leadership, and customer relationship management.Throughout my career, I have consistently delivered outstanding business results, driving revenue growth and exceeding sales targets. I excel in creating and implementing comprehensive sales strategies that use market trends, customer insights, and industry best practices. My ability to find opportunities, develop innovative solutions, and lead high-performing teams has enabled me to consistently elevate business performance and deliver exceptional customer experiences.As a Dealer Principal, I prioritize building and nurturing strong relationships with customers, partners, and stakeholders. I am committed to supplying the highest level of service and ensuring customer satisfaction through personalized and tailored solutions. By fostering a customer-centric culture within my teams, I have consistently achieved high customer retention rates and garnered positive feedback for delivering exceptional value and exceeding expectations.Leading by example, I motivate and inspire my teams to consistently deliver exceptional results. By supplying mentorship, coaching, and ongoing development opportunities, I empower individuals to unlock their full potential and contribute to the overall success of the organization. I believe in fostering a collaborative and inclusive work environment where diverse perspectives are valued, and creativity thrives.With a deep understanding of the automotive industry, its evolving landscape, and emerging technologies, I stay ahead of the curve and drive innovation within my organizations. I embrace digital transformations, leverage data-driven insights, and implement innovative technologies to optimize operations, enhance efficiency, and capitalize on emerging market trends.If you are seeking an industry-leading dealer principal who is enthusiastic about sales and possesses a customer-centric approach, I welcome the opportunity to connect and explore how my expertise can drive exceptional results for your organization. Let's connect and discuss how we can collaborate to achieve mutual success.
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PrincipalGenesis Motors AustraliaGold Coast, Qld, Au
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Dealer PrincipalAlpha Group Of Companies Feb 2024 - PresentBrisbane, Queensland, AustraliaAs the Dealer Principal at Alpha Autos, I spearheaded the establishment of our greenfield site, transforming it from a vision into an industry-leading operation in record time. My role involves overseeing every aspect of the dealership, from strategic planning and team leadership to operational excellence and customer satisfaction.Key Responsibilities:• Site Setup & Launch: Directed the comprehensive setup of our greenfield site, ensuring a seamless launch with cutting-edge facilities and optimized processes.• Operational Excellence: Implemented best practices to drive efficiency and productivity, setting new benchmarks within the industry.• Team Leadership: Built and nurtured a high-performing team, fostering a culture of excellence, collaboration, and innovation.• Customer Experience: Delivered outstanding Net Promoter Scores (NPS) by enhancing customer interactions and ensuring top-tier service quality.• Strategic Growth: Developed and executed strategies that resulted in rapid market penetration and significant business growth.Key Achievements:• Industry-Leading Performance: Achieved top-tier results in sales and service metrics within an accelerated timeframe, positioning our dealership as a market leader.• Outstanding NPS Scores: Consistently delivered exceptional customer satisfaction, reflected in outstanding Net Promoter Scores.Skills & Expertise:• Strategic Planning• Operational Management• Team Building & Leadership• Customer Experience Optimization• Performance Metrics & AnalysisFeel free to connect with me to discuss innovative dealership strategies, industry trends, or potential opportunities for collaboration
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Dealer PrincipalOsborne Park Jeep Mar 2023 - Feb 2024Osborne Park, Western Australia, AustraliaFull operational control of Western Australia's #1 Jeep Dealership. -
Dealer PrincipalOsborne Park Nissan & Osborne Park Hyundai Sep 2017 - Mar 2023Osborne Park, Perth, Western AustraliaFull operational responsibility for two Cat A Dealerships in Perth, Western Australia. Strong business acumen combined with proven comprehensive training abilities enables me to navigate the industry demands and produce exceptional results across all facets of the business. Having a strong customer-centric approach enables the team to differentiate themselves from the competition.
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Dealer PrincipalNorth City Holden May 2015 - Sep 2017Perth, AustraliaComplete operational control of Perth's Premier Holden Dealership. Ensuring all AHG and Holden Australia KPI's are achieved and exceeded. Implementing strategic plans and executing strict process and policy to ensure financial goals of the operation are achieved whilst delivering a customer centric approach to the culture to help drive customer retention across all departments.Training and development/on boarding of new and existing staff is essential to future success and is a priority. High employee engagement is paramount to our result and culture defines this. One of the major strategic moves is to not align ourselves with the competition and execute more contemporary marketing strategies.
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Dealer PrincipalWangara Volkswagen Jan 2015 - Apr 2015Perth, AustraliaAlthough I spent only 4 months at this dealership (part of AHG, Australia's largest Automotive Group), the team and I were able to produce the best financial result and gain the belief of the manufacturer which was pivotal in the future success. Although a brief experience the personal sense of accomplishment achieved here will stay with me forever.AHG Operational changes and my ability to turnaround the business so quickly led to my appointment and promotion to North City Holden, the Premier Holden Dealership in Western Australia.
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General ManagerGrand Toyota Clarkson Jul 2013 - Dec 2014Perth, AustraliaDuring my appointment at Grand Toyota Clarkson (part of AHG, Australia's largest Automotive Group), I, with the assistance of a fantastic team were able to achieve the best financial result to date. AHG then promoted to me to Dealer Principal of Wangara VW. -
Operations ExecutiveAutomotive Holdings Group (Wa) Jun 2012 - Jul 2013Perth, AustraliaThis role within Australia's largest automotive group was a support role where I suggested the formulation of operational strategies and objectives to ensure the organization met its operational goals and was successful.Engagement with both Dealer Principals and Fixed Operation Executives was required to ensure compliance and strict KPI performance. -
General Sales ManagerDvg Automotive Group Feb 2001 - Jun 2012Perth, Australia* General management of all facets of dealership operation.* Ensuring key KPI achievement, and all policy and procedures are adhered to.* Implementation of strategic marketing strategies that allowed the dealership to achieve a host of automotive awards and recognition.*Developed dealership training with current Australian and international input, enhancing the professionalism of all staff.* Accountability for stock profile and age stock.* Responsible for all vehicle purchases and wholesaling.* Active support and mentoring for staff outside my role.* Adherence to strict guidelines and accounting practices which saw Morley rate as one of the strongest and most profitable dealerships within the group.* Online sales management and developer of new strategies that consistently enabled us to be the number #1 proven performer within the group.
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New Vehicle Fleet ManagerWanneroo Chrysler Jeep & Daewoo Jan 1998 - Dec 2000Perth, Western Australia, Australia* Selling of new vehicles to both the retail and corporate sectors.* Actively develop and grow existing client base as well as strategic networking and targeting of niche markets.* Sourcing of new business opportunities through the implementation of innovative marketing strategies.* Responsible for innovative marketing strategies that steered the dealership into becoming the leader in Western Australia from unit sales to a 99% positive CSI result.* Awarded Platinum Wings Membership with Daimler Chrysler.* Top five in Australia for Daewoo retail sales in 1999.
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Senior Sales ExecutiveTweed Hyundai/Chrysler Jeep Mar 1997 - Jan 1998Tweed Heads, New South Wales, AustraliaMy tenure at Tweed Hyundai and Chrysler Jeep was characterized by a relentless pursuit of excellence. As a top performer in new car sales, I not only maintained but significantly increased used car sales volume. Additionally, I contributed to the growth of the Finance & Insurance department and elevated the Aftersales results, using innovative strategies learnt prior.
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Pre-Owned Sales ManagerBmw Park Lane Jan 1996 - Mar 1997London, United KingdomBMW London's Flagship Facility. After only 6 weeks I was engaged to run and manage the specialist vehicle unit within existing structure. Managing a small, yet cohesive team the challenge was to expand the wholesale operation to include M Series and work on lower volume / high GP models whilst delivering a superior customer experience.
Marcus Long Skills
Marcus Long Education Details
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Business -
St Marks
Frequently Asked Questions about Marcus Long
What company does Marcus Long work for?
Marcus Long works for Genesis Motors Australia
What is Marcus Long's role at the current company?
Marcus Long's current role is Principal.
What is Marcus Long's email address?
Marcus Long's email address is ma****@****.com.au
What is Marcus Long's direct phone number?
Marcus Long's direct phone number is 08 6555*****
What schools did Marcus Long attend?
Marcus Long attended Edith Cowan University, St Marks.
What are some of Marcus Long's interests?
Marcus Long has interest in International Travel, Soccer, Environment, Baseball, Self Education, Disaster And Humanitarian Relief, Golf, Animal Welfare, Health.
What skills is Marcus Long known for?
Marcus Long has skills like Automotive, Account Management, Sales Management, Automotive Sales, New Business Development, Team Building, Online Marketing, Social Media Marketing, Vehicles, Automotive Sales Training, Marketing Strategy, Staff Mentor.
Who are Marcus Long's colleagues?
Marcus Long's colleagues are Thomas Shin, Hyun Kim, Kristina Beacham (Garcia), Alina Reynolds, Mba, Chris Dimarco, Pedro Magallanes, Greg Carrow.
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Marcus Long
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